- ArcGIS Pro Introduction
- AutoDesk Revit Template Creation
- Coaching Conversations
- Conducting Investigations
- Customer Care Dealing with Difficult and Aggressive Behaviour
- Decision Making and Problem Solving
- Delegation - The Art of Effective Delegation
- Diversity and Inclusion Essentials: Building Awareness and Respect in the Workplace
- Excel to Power BI: Data Preparation Essentials
- Google Ads Introduction
- HTML and CSS Introduction
- Introduction to New Outlook
- Introduction to Supervisory Management
- Managing Diability and Supporting Employees with Disabilities and Long-term Health Conditions
- Managing Difficult Conversations
- Microsoft 365 Copilot for Business Users - Introduction
- Office 365 Introduction - 365 Small Business or Enterprises
- Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile
- Presentation Skills
- Prezi - Creating Professional Presentations
- Recruitment and Selection
- Sage Accounts Additional Workshops
- Search Engine Optimisation Introduction
- Social Media Marketing Introduction
- SQL Server System Administration Fundamentals
- The Compassionate Mindset
- Visio Essentials
- Access Essentials An Introduction to Database Design
Course Overviews at a Glance
ArcGIS Pro Introduction Course
Course Overview:
Through a combination of tutor led teaching and hands-on exercises the course aims to give users confidence to use the power of the latest version of ArcGIS Pro to present, manipulate and analyse information geographically, in order to be able to make more informed decisions, share information effectively ... and produce great looking maps!
View CourseAutoDesk Revit Template Creation Course
Course Overview:
This course covers the basics of Template Creation within Revit software. Delegates are introduced to the process of creation and editing families and the tools utilised for parametric adaptions.
View CourseCoaching Conversations Course
Course Overview: Please click on the link below to see full course content along with dates and prices View Course
Conducting Investigations Course
Course Overview: Please click on the link below to see full course content along with dates and prices View Course
Customer Care Dealing with Difficult and Aggressive Behaviour Course
Course Overview:
This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.
View CourseDecision Making and Problem Solving Course
Course Overview:
Common problems are just that - all too common. Often they require a standardised language and approach to problem solving across an entire organisation. This course assists organisations in developing a standardised, yet flexible problem solving process that integrates easily into any current organisational format.
View CourseDelegation - The Art of Effective Delegation Course
Course Overview:
Being able to let go and delegate tasks to others can be one of the hardest managerial responsibilities. The temptation is just to do it yourself – right? You think it will be quicker after all you're likely to do a much better and quicker job and you simply haven’t got the time to show someone else.
Wrong - lack of delegation will lead to you slowly drowning in work. Tasks will become half-finished or poorly executed and you will end up with a disgruntled and demotivated team who are crying out to take on more responsibility.
This one-day course will give you the confidence to let go of tasks without losing control and give you the skills to use delegation as a motivational tool to increase performance. Understand your own management styles to develop the potential of your staff, yourself and ultimately your organisation.
The course will be participatory and will include self-analysis tools, case studies and group work.
View CourseDiversity and Inclusion Essentials: Building Awareness and Respect in the Workplace Course
Course Overview: Please click on the link below to see full course content along with dates and prices View Course
Excel to Power BI: Data Preparation Essentials Course
Course Overview:
This practical, hands-on course is designed for Excel users who want to prepare their data effectively for use in Power BI Desktop. Delegates will learn how to structure, clean, and optimise Excel data so it can be imported, modelled, and visualised seamlessly in Power BI. By the end of the day, participants will understand the key differences between Excel and Power BI data handling, and will be confident in applying best practices that reduce errors, improve efficiency, and create a solid foundation for insightful reporting.
View CourseGoogle Ads Introduction Course
Course Overview:
Learn to devise and create clickable and profitable Google Ads.
Focus your campaigns to give you superb ROI from your advertising budget.
View CourseHTML and CSS Introduction Course
Course Overview:
HTML & CSS are the fundamental building blocks of the web. This course is designed to provide delegates with the fundamental knowledge and skills necessary to build simple web pages. It further serves to provide a platform for further learning both in HTML and CSS, and JavaScript.
Delegates will learn how to build simple web pages that incorporate text elements, hyperlinks, images, tables and (simple) forms. Delegates will also learn about CSS and how to apply basic styling to HTML elements.
Exercises and examples are used throughout the course to give practical hands-on experience with the techniques covered.
Course Notes:
There is an overlap between the content of this 1 day Introduction to HTML & CSS course and the content on the suggested follow-on 3 day Modern, Responsive Websites with HTML & CSS course.
You may wish to review the content of the Modern, Responsive Websites with HTML & CSS course and if more suitable to your training needs attend this course rather than the 1 day Introduction to HTML & CSS course.
View CourseIntroduction to New Outlook Course
Course Overview:
This course provides a 3 hour training session introducing you to the new version of Microsoft Outlook. Participants will learn about the new environment for managing emails, calendars, contacts, and tasks efficiently. By the end of the course, learners will be able to navigate the new interface with confidence and leverage Outlook's functionalities through this new interface.
This training is on the new Version of Outlook not the old version or as Microsoft now call it 'Outlook Classic'
***If booked as a private course, the private rate applies to two half-day sessions conducted on the same day.***
View CourseIntroduction to Supervisory Management Course
Course Overview:
This course is designed for supervisors and first line managers who are new to their roles.
This course aims to introduce supervisors and first line managers to their new roles, developing particular awareness and skills in the areas of leadership style, motivation and delegation.
View CourseManaging Diability and Supporting Employees with Disabilities and Long-term Health Conditions Course
Course Overview: Please click on the link below to see full course content along with dates and prices View Course
Managing Difficult Conversations Course
Course Overview:
This course covers how to prepare in advance of a difficult conversation. You will gain useful techniques, strategies and tips to help make the conversation more productive and less daunting.
View CourseMicrosoft 365 Copilot for Business Users - Introduction Course
Course Overview:
This one-day course is designed to help business users understand the basics of Microsoft Copilot for Microsoft 365, a productivity tool that uses artificial intelligence to provide real-time intelligent assistance within Microsoft 365 productivity apps including Word, Excel, PowerPoint, Teams and Outlook. It is designed to transform productivity, creativity, collaboration for users, teams and organisations.
The course is beginner-friendly and requires no previous AI expertise.
View CourseOffice 365 Introduction - 365 Small Business or Enterprises Course
Course Overview:
This course is aimed at the user wishing to acquaint themselves with the basic features of Office 365. The course stresses the role of Outlook as an "All in One" messaging, SharePoint for Team collaboration and Lync 2010 for unified communications.
View CoursePersonal Effectiveness and Communication Skills with Clarity 4D Personality Profile Course
Course Overview:
This one day, highly interactive, fun, yet practical event has been designed for delegates to learn more about themselves and the different styles of others, increasing personal effectiveness to support the achievement of business and personal goals.
The focus is on individuals becoming more self-aware and identifying how others impact on ourselves and how we impact on other people. Our ability to understand ourselves and others, increases our ability to become for personally effective and influential.
Personal effectiveness and communication skills are key to delivering in our job role, interacting with people, team working and developing teams and individuals. Further development in these skills will have an impact on many areas of day-to-day work e.g. meetings, problem solving; time-management; decision-making and all aspects of communication.
Delegates will have an opportunity to focus on their own personal effectiveness and style and through this, further develop their interpersonal skills.
Each delegate will receive a personal profile, which provides them with information on their personality type, as an aid to understand more about self and others. This will then be used to identify strategies for enhancing personal effectiveness and influence. The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development tool.
https://www.clarity4d.com/about
View CoursePresentation Skills Course
Course Overview:
This interactive workshop enables delegates to develop and refine their presentation and public speaking techniques.
This course involves a high level of delegate participation.
At the end of the course, delegates will be able to plan, outline, and create a presentation. Delegates will also be able to recognise and apply effective presentation techniques.
View CoursePrezi - Creating Professional Presentations Course
Course Overview:
Many are leaving PowerPoint behind and using the new Prezi Next software for business presentations. Prezi helps you create exciting, professional and colourful presentations, using both a blank canvas and fully customisable presentation templates. You can insert and customise text, colour schemes, images and videos as well as create your own videos.
Upon completion of this course, delegates will be able to create their own Prezi presentation either from Prezi templates or from scratch, become confident in the creation of non-linear presentations and learn how to design & build an amazing presentation that everyone will remember.
View CourseRecruitment and Selection Course
Course Overview: Please click on the link below to see full course content along with dates and prices View Course
Sage Accounts Additional Workshops Course
Course Overview:
We offer Sage training on a private course basis. Private Sage training is tailored to meet your own needs and can be delivered using a backup of your own Sage system, this ensures that the training is relevant to your own organisation.
Training can be delivered using our tutor-led virtual classroom option or we can come to your site. Please contact us for a quote.
The Sage workshops follow on from the Level 1 and 2 courses, looking in detail at some specific Sage program areas.
View CourseSearch Engine Optimisation Introduction Course
Course Overview:
This Search Engine Optimisation course is ideal for anyone new to SEO and who is responsible for increasing the number of high-quality visitors to a website and wants to understand how to ensure their website ranks highly with search engines. Achieving good rankings with search engines is often vital to reach existing and potential customers.
View CourseSocial Media Marketing Introduction Course
Course Overview:
Discover everything you need to know about creating a social media marketing strategy.
Learn how to engage with your target audience and attract new customers.
View CourseSQL Server System Administration Fundamentals Course
Course Overview:
This 3 day course is intended for students who need to learn the essential skills necessary to maintain a Microsoft SQL Server 2016 or 2017 system infrastructure. Being concise and hands-on, it is aimed at quickly getting students familiar with the Microsoft SQL Server administration concepts, tools and utilities. The installation of SQL Server, covered in the first module of the course, is optional and can be omitted to free up time for other topics if desired.
The course focuses on managing a single on-premise SQL Server Database instance and does not delve into more advanced enterprise features such as high availability and replication. Neither do we consider cloud-based solutions in this course. That said, for delegates looking to get a strong grounding in SQL Server architecture and administration, perhaps before advancing on to more advanced features, this is an ideal course upon which to build.
Attendees will gain insight into the infrastructure and architecture of SQL Server, enabling individuals to fully understand the product with which they are dealing. Configuration of server instances and databases is given full treatment, as are database transaction logs, and the creation and maintenance of indexes. Concise treatment is given to managing SQL Server security, including both at the server and database level. The focus then shifts to examining how best to move and protect data, such as when importing or exporting it between heterogeneous data sources, backing it up to external media, and restoring data from a backup. Many tasks involved in the day to day administration of a SQL Server instance can be performed automatically, making an administrators life potentially simpler, and such is the subject matter in the module dealing with SQL Server Automation. The final part of the course looks at monitoring and troubleshooting SQL Server performance and related issues.
View CourseThe Compassionate Mindset Course
Course Overview:
The purpose of this course is to understand the meaning of compassion and compassion fatigue that will support us to build and maintain compassion in times of change and uncertainty.
View CourseVisio Essentials Course
Course Overview:
Visio provides a dedicated, familiar, Microsoft drawing environment, complete with a broad range of templates, shapes, and sophisticated tools designed to make creating a wide variety of business and technical diagrams easy, giving business and technical users the power to visualise and communicate ideas, information, and systems.
Delegates will learn basic concepts for creating flowcharts, cross-functional flowcharts, and organisation charts. This includes learning the basics for using and creating shapes, printing drawings, creating custom stencils, and many time-saving shortcuts and techniques designed to increase user productivity.
View CourseAccess Essentials An Introduction to Database Design Course
Course Overview:
This Access course enables delegates to progress from the one level databases associated with holding data in Microsoft Excel, to multiple table relational databases, covering all the basics including the advantages and disadvantages. This course is a perfect starting point for a future in data manipulation.
View CourseIos Courses
We provide Ios courses , our Ios Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which Ios Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.
Private Courses
Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.
Public Scheduled Courses
Scheduled Courses, easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend. If a public scheduled course is not available for Ios , we can provide private, onsite or virtual courses for you . One way or another, contact us to let us know how we can help or to book your courses.