Aggression Training Courses

Assertiveness Skills

Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness.

1 upcoming date

Conflict Management

Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.

3 upcoming dates

Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.

Dates on request

Customer Care Dealing with Difficult and Aggressive Behaviour

This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.

Dates on request

Managing Employee Mental Well-being - Managing Stress in Others

The aim of this course is to identify stress in self and others and what we can do to manage this that promotes a positive health and wellbeing culture at work.

1 upcoming date

Telephone Skills

Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.

4 upcoming dates

What delegates say

I found the course really helpful and interesting

Rowen Group Ltd

J.L, Excel Essentials

Another great course from IT Training Solutions!

NIHR Clinical Research Network North East and Nort

A.R, Adobe Photoshop Level 1

whole course was interesting. All questions were answered, nice atmosphere and great trainer.

Arco

B.L, Adobe Illustrator Level 1

Whether you're looking to enhance your skills or help your team grow, our wide range of courses is designed to meet your needs.

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Aggression Courses

We provide Aggression courses , our Aggression Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which Aggression Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.

Private Courses

Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.

Public Scheduled Courses

Scheduled Courses, easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend. If a public scheduled course is not available for Aggression , we can provide private, onsite or virtual courses for you . One way or another, contact us to let us know how we can help or to book your courses.

I thought the course was really helpful and I would fully recommend.

Egger

E.F, Excel Level 2

Great course, engaging trainer and a good pace. Just what I was looking for.

Capstone Foster Care

G.H, Excel Level 1

The whole course was very informative

Public course

L.L, ChatGPT Essentials

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Flexible content
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