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Course Windows 10 Supporting and Troubleshooting Windows 10 10982
  • Course Duration5 Days
  • Course Options
    Public Scheduled
    Public Scheduled
    Fixed content, fixed date, fixed location, fixed length, multiple organisations - All you need to do is choose which course you would like to attend and contact us to book!
    Bespoke
    Bespoke
    Bespoke private training can be based on an existing course or a number of lessons taken from several courses, we can also write bespoke courses for you based on your in-house systems or development program.
    Private
    Private
    Flexible content, flexible date, flexible location, variable length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.
    Virtual
Overview
This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
Prerequisites
    • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2
    • Windows Server 2012 R2 fundamentals
    • Understanding of the Public Key Infrastructure (PKI) components
    • Microsoft Active Directory Domain Services (AD DS) principles
    • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)
Objectives
    • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10
    • Troubleshoot startup issues and operating system services on a Windows 10 Pc# ##Resolve issues related to hardware devices and device drivers
    • Troubleshoot Windows 10 PCs remotely
    • Troubleshoot issues related to network connectivity
    • Troubleshoot client configuration failures and GPO application issues
    • Troubleshoot issues related to user settings
    • Troubleshoot remote connectivity issues
    • Resolve issues related to accessing resources from computers that are domain-joined
    • Resolve issues related to accessing resources from computers that are not domain-joined
    • Troubleshoot issues related to application installation and operation
    • Recover a PC running Windows 10
Target Audience
    • The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

      The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

      The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.
What's included
    • For courses held on our premises, complimentary tea, coffee and biscuits are available. Lunch is not provided, however, there is a wide variety of eateries within a short walk of the centre.
    • Comprehensive course materials and exercises
Course Content
    • Implementing a Troubleshooting Methodology
      This module explains how to describe the processes involved in establishing and using a troubleshooting methodology. Module also covers various Windows 10 fundamentals, high level architecture and often used troubleshooting tools.
      • Overview of Windows 10
      • Introduction to the EDST Job Role
      • Overview of the Troubleshooting Steps
      • Troubleshooting Tools
    • Troubleshooting Startup Issues
      This module explains how to enable students to troubleshoot startup issues and OS services on a computer with Windows 10 installed. This module introduces potential problems that can cause startup issues in Windows 10. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD).
      • Overview of the Windows 10 Startup Recovery Environment
      • Troubleshooting Startup Settings
      • Troubleshooting Operating System Services Issues
      • Recovering BitLocker-Protected Drives
    • Troubleshooting Hardware and Device Drivers
      This module explains how to enable students to resolve issues related to device drivers and hardware devices.
      • Troubleshooting Device Driver Failures
      • Overview of Hardware Troubleshooting
      • Troubleshooting Physical Failures
      • Monitoring Reliability
      • Configuring the Registry
    • Troubleshooting Remote Computers
      This module covers how to troubleshoot a remote Windows 10 computer by using Remote Desktop (RD), Windows Remote Assistance and Windows PowerShell remoting.
      • Using Remote Desktop
      • Using Remote Assistance
      • Remoting with Windows PowerShell
    • Resolving Network Connectivity Issues
      This module explains how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.
      • Determining Network Settings
      • Troubleshooting Network Connectivity Issues
      • Troubleshooting Name Resolution
    • Troubleshooting Group Policy
      This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.
      • Overview of Group Policy Application
      • Resolving Client Configuration Failures and GPO Application Issues
    • Troubleshooting User Settings
      This module explains the cause of sign in problems in order to detect the issues and how to troubleshoot them.
      • Troubleshooting Sign In Issues
      Troubleshooting the Application of User Settings
    • Troubleshooting Remote Connectivity
      This module explains how to troubleshoot remote connectivity issues when a virtual private network (VPN) or DirectAccess is used.
      • Troubleshooting VPN Connectivity Issues
      • Troubleshooting DirectAccess
    • Troubleshooting Resource Access Within a Domain
      This module explains how to resolve problems of resource access from computers that are domain members. It explains how to troubleshoot file permission issues, encrypting file system (EFS) and printer access issues.
      • Troubleshooting File Permissions Issues
      • Recovering Files Encrypted by EFS
      • Troubleshooting Printer Access Issues
    • Troubleshooting Resource Access for Non Domain Member Clients
      This module explains how to enable students to resolve problems of resource access from computers that are not domain-joined.
      • Configuring and Troubleshooting Device Registration
      • Configuring and Troubleshooting Work Folders
      • Configuring and Troubleshooting OneDrive Access
    • Troubleshooting Applications
      This module explains how to troubleshoot application installation issues and problems in the desktop and Windows Store apps.
      • Troubleshooting Desktop App Installation Issues
      • Troubleshooting Desktop Apps
      • Managing Windows Store Apps
      • Troubleshooting Access to Company Web Applications
    • Maintaining Windows 10
      This module explains how to troubleshoot activation issues and performance issues in Windows 10. It also explains how to apply and troubleshoot Windows updates.
      • Managing and Troubleshooting Windows Activation
      • Monitoring and Troubleshooting Performance
      • Applying Applications and Windows Updates
    • Recovering Data and Operating System
      This module explains how to use file recovery and troubleshoot deleted files. It also covers how to recover a Windows 10 computer.
      • File Recovery in Windows 10
      • Recovering an OS

 

Course Dates Please contact us to discuss dates for this course, thank you

 

IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk

Printed: 23 Feb 19

 

 

 

Contact us

  • Name*:*
  • Organisation:
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  • Email:*
  • Message*:*
  • Send me a copy of this email
  • Send me course updates from time to time via email

    Your subscription will naturally terminate after your chosen time limit. We will get in touch just before the end so that you can subscribe again if you would like to continue receiving information after that point.

* Required Fields