✖

Reset your password To start, please enter your username

Reset your password If an account exists using the username you entered, you will receive an email with a reset code, please use this to reset your password.

Please check your spam folder or call us on 0191 377 8377 if you have trouble finding your reset code.

✖

We use cookies to offer you a better experience and to analyse how visitors use our site, for more information please click here . Thank you.

Cookies are small text files that are stored on your computer, phone, tablet or other web enabled device when you visit a website.
We use the following cookies linked to analytics:
_ga, __gat_gtag_UA_845645_1 and _gid

Our cookies do not store private data or data that can identify you personally.

To view full cookie information please click here

Accept All

Functional Only

Menu

Menu
X

Contact
Click to enquire online or call on 0191 377 8377
Contact Online
Sign in

All Courses All Services Public Course Schedule Compare Courses

Courses

Consultancy & Support

Remote Hourly Support Data Management Solutions Microsoft Office Support

After Course & About

Course Info

Public Scheduled Course Dates Training Venue Information Course Types & Bespoke Training Course FAQs Course Feedback T&Cs

After Course

Evaluate Your Course Trainer Login

About Us

Join Our Team

0191 377 8377

All Microsoft Management Adobe AutoDesk Personal
Development Technical IT Sage Entrepreneurship Graphic
Design Web
Development Environment
Health and Safety

Dealing With Aggression Training Courses in Liverpool

Skip to: Courses Reviews About Your Course Why Us?

Show my favourites

Compare courses

Filter activated
Remove filter
Showing favourite courses only
Remove filter
Go to favourites

- Assertiveness Skills
  
  Duration: 1 Day
  
  Overview: Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- Conflict Management
  
  Duration: 1 Day
  
  Overview: Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- Customer Care Dealing with Difficult and Aggressive Behaviour
  
  Duration: 1 Day
  
  Overview: This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- Telephone Skills
  
  Duration: 1 Day
  
  Overview: Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- Customer Care
  
  Duration: 1 Day
  
  Overview: Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- Managing Employee Mental Well-being - Managing Stress in Others
  
  Duration: 1 Day
  
  Overview: Work-related stress (WRS) accounts for 37% of all ill health cases and 45% of all working days lost due to ill health. The total number of working days lost in 2015/16 was 11.7 million. The overall economic cost to Great Britain was estimated to be over £5 billion. (HSE)
  
  As an employer/ manager/supervisor, you have a key role in minimising the risk of stress in the workplace. Understanding how stress can affect the health of staff, reduce their productivity and lead to performance issues for both individuals, teams and your organisation, undoubtedly stands you in good stead to prevent harm and create a positive working environment.
  
  Because stress can be caused by external and internal factors, managers need to be able to help staff by controlling the pressure from the organisation. In addition to be able to offer support to any individual who either approaches you or who you identify as showing signs of stress.
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- You don't seem to have any favourites stored yet. To add a favourite, please click on the heart next to any course in the course lists or in the right menu on a course page.
  
  Please note if you delete your cookies, your favourites will disappear.
  
  We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377

Course Title	Duration
You don't seem to have any favourites stored yet. To add a favourite, please click on the heart next to any course in the course lists or in the right menu on a course page. Please note if you delete your cookies, your favourites will disappear. We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377
Assertiveness Skills Compare 0/4 Compare	1 Day	Course Dates	View Course

Conflict Management This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Customer Care Dealing with Difficult and Aggressive Behaviour This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Telephone Skills This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Customer Care This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Managing Employee Mental Well-being - Managing Stress in Others This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Obtain a quote for a private event		View Course

No results found on this page, searching our other courses

Ask us a question:

Call us on
0191 377 8377
to discuss your requirements.
Mon-Fri 9am-5pm.
Ask A Question
Name*

Email*

I would like IT Training solutions Ltd to keep me informed with offers and news it believes would interest me*

Yes

No

By submitting this form, you consent to IT Training Solutions Ltd storing your information in order to respond to your request.

Which part of the course did you find particularly valuable "The macro and pivot functions "

S.B. GSK, Excel Level 3

"Extremely useful with insights on why you use functions, not only how. "

E. , Excel Level 2

Which part of the course did you find particularly valuable "That it is important to not be as strict on the rules and regulations and to also use rapport. To review experience personally to learn from them. "

M.W. Murray Plate Group Ltd, Stepping up to Management

"I was a complete beginner, but able to keep up with all the coursework so have experienced a lot of content. I will be using project going forward to manage my timelines so the overall understanding has helped. "

S.C. Lansinoh, Microsoft Project Essentials

"Very valuable and practical information. Helped develop team work "

A.M. Tyne Health, HR Essentials

"I enjoyed everything as it was very helpful and informative "

H.M. , Excel Level 1 Essentials

"Very good training made a potentially monotonous topic very engaging and easy to follow "

D.V. , Excel Level 2

"I found Pivot table and splitting columns of the most use however the whole course was helpful, Adele gave me some 1 on 1 training at the end which was very good. "

M.T. UKCG, Excel Level 3

Following this training what are you going to do differently "use the knowledge i have gained to set up master pages making it more effective and consistent "

S.S. esh group, Adobe InDesign Level 1

"Gained a great deal of confidence the timings section in particular will be more than helpful. Very relaxed course, everyone has got something from it. "

P.J. Hitachi Rail Europe, Train the Trainer 2 day

"I would really recommend this training to people that use Excel and want to make their life a bit easier. "

S.A. ASW Assurance, Excel Level 2

"Its a good overview of the whole programme "

G.V. Direct Rail Services, Microsoft Project Essentials

"Great couple of days "

L.A. Tekmar, Microsoft Project Essentials

"[The trainer] was great, he explained everything really well and was very helpful when anyone was struggling "

L.T. The Labour Party, Excel Level 3

Any other comments or recommendations "Thanks to Rob for spending the time to patiently take us through the course "

S.C. Lansinoh, Microsoft Project Essentials

Virtual Training: What is it? Watch the video:

Welcome to IT Training Solutions!Expert trainers, courses delivered online or in person, small class sizes, flexible content, course materials included and available via your personal training account or in printed form.

Join The Team!

Dealing With Aggression Reviews

Which part of the course did you find particularly valuable "The macro and pivot functions"

S.B. GSK, Excel Level 3

"Extremely useful with insights on why you use functions, not only how."

E. , Excel Level 2

M.W. Murray Plate Group Ltd, Stepping up to Management

S.C. Lansinoh, Microsoft Project Essentials

"Very valuable and practical information. Helped develop team work"

A.M. Tyne Health, HR Essentials

"I enjoyed everything as it was very helpful and informative"

H.M. , Excel Level 1 Essentials

"Very good training made a potentially monotonous topic very engaging and easy to follow"

D.V. , Excel Level 2

"I found Pivot table and splitting columns of the most use however the whole course was helpful, Adele gave me some 1 on 1 training at the end which was very good."

M.T. UKCG, Excel Level 3

Following this training what are you going to do differently "use the knowledge i have gained to set up master pages making it more effective and consistent"

S.S. esh group, Adobe InDesign Level 1

"Gained a great deal of confidence the timings section in particular will be more than helpful. Very relaxed course, everyone has got something from it."

P.J. Hitachi Rail Europe, Train the Trainer 2 day

"I would really recommend this training to people that use Excel and want to make their life a bit easier."

S.A. ASW Assurance, Excel Level 2

"Its a good overview of the whole programme"

G.V. Direct Rail Services, Microsoft Project Essentials

"Great couple of days"

L.A. Tekmar, Microsoft Project Essentials

"[The trainer] was great, he explained everything really well and was very helpful when anyone was struggling"

L.T. The Labour Party, Excel Level 3

Any other comments or recommendations "Thanks to Rob for spending the time to patiently take us through the course"

S.C. Lansinoh, Microsoft Project Essentials

Why IT Training Solutions?

Friendly, knowledgeable trainers
Adaptable, flexible training solutions: we work along with you to find training which fits your requirements
Small class sizes
Choice of training locations
100% trainer led
Over 30 years experience training

Your Course Portal

Access your course materials online via your own personal training account*.

More information on aggression aggressive in Liverpool

We provide aggression aggressive training in Liverpool, our aggression aggressive Training can be available as scheduled or private training, meaning that you can benefit from training that fits your exact requirements. If you are unsure which aggression aggressive Training would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.

Private Training

Private Training the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.

Public Scheduled Training

Scheduled Training easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.

If a public scheduled course is not available for aggression aggressive in Liverpool, we can provide private, or onsite, training for you in your location. One way or another, contact us to let us know how we can help or to book your training.

Dealing With Aggression training courses are available in in Liverpool, you can call us on 0191 377 8377 to discuss your training options, we will be happy to help you find the right training solutions for you.

Contact us online or call
0191 377 8377 (Mon-Fri, 9am-5pm)

Click here to contact us online

.JavaScriptEnabledForm { display: none !important; visibility: hidden !important; } .JavaScriptDisabledForm { display: block !important; visibility: visible !important; }

Contact Information:

0191 377 8377 ^{Monday-Friday, 9am-5pm}
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU

Flexible content
Virtual courses
Classroom training
Small class sizes
Course materials included
Lunch and refreshments at our training venues
Expert trainers
Questions encouraged

This site requires JavaScript - JavaScript is currently disabled on your device, please be aware that certain functionality may not work until you enable JavaScript.

Dealing With Aggression Training Courses in Liverpool

More information on aggression aggressive in Liverpool

Private Training

Public Scheduled Training

Contact us online or call 0191 377 8377 (Mon-Fri, 9am-5pm)

Contact us online or call
0191 377 8377 (Mon-Fri, 9am-5pm)