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Course ITIL® Life Cycle Certificate in Service Transition
  • Public Scheduled Price£1495 +VAT
  • Course Duration3 Days
  • Course Options
Overview
The ITIL Service Transition Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate.

This certification is aimed at people involved with the management and control of Service Transition and, as such, does not cover process details in great depth. (For that level of information see the ITIL Expert Qualification: Release, Control and Validation Certificate).
Certification
The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%).
Target Audience
    • Individuals who have attained the ITIL Foundation certificate in Service Management, and who wish to advance to higher level ITIL certifications including ITIL Expert and ITIL Master

      Individuals who require a understanding of Service Transition and how it enhances the quality of IT service within an organisation

      Anyone involved in the ongoing management, coordination or integration of Transitional activities within the Service Lifecycle
What's included
    • For courses held on our premises, complimentary tea, coffee and biscuits are available. Lunch is not provided, however, there is a wide variety of eateries within a short walk of the centre.
    • Comprehensive course materials and exercises
    • Exam fees
Course Content
    • Key Topics
      The Service Transition Course provides information to enable delegates to gain competencies in:

      Introduction to Service Transition
      Service Transition Principles
      Transition Planning and Support
      Change Management
      Service Asset and Configuration Management
      Release and Deployment Management
      Service Validation and Testing
      Change Evaluation
      Knowledge Management
      Managing people through service transitions
      Organising for Service Transition
      Technology considerations
      Implementation and improvement of Service Transition
      Challenges, critical success factors and risks

      Please be aware, this course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification.

 

 

 

IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk

Printed: 20 Mar 19

 

 

 

Contact us

  • Name*:*
  • Organisation:
  • Telephone:
  • Email:*
  • Message*:*
  • Send me a copy of this email
  • Send me course updates from time to time via email

    Your subscription will naturally terminate after your chosen time limit. We will get in touch just before the end so that you can subscribe again if you would like to continue receiving information after that point.

* Required Fields