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Course ITIL® Service Transition
  • Course Duration3 Days
  • Course Options
    Please contact us to discuss options for this course
Overview
The ITIL® Service Transition course focuses on managing transitions of services and processes to ensure that the maximum benefits are delivered to the target organisations. This three-day course will help you to understand the issues around controlling the building, testing and implementation of changes to services - and why it is important to do so. You’ll also find out how Service Transition processes can apply throughout the Service Management Lifecycle, for example how Knowledge Management can underpin decisions in both Strategy and Operations. The course also covers the importance of understanding how transitions can affect people and how to manage them though changes to a successful conclusion. The course ends with a one and a half hour, scenario based, eight question multiple-choice exam, with the pass mark being 28/40 (70%). You will be appropriately prepared for this by our tutors throughout the course. Included in this preparation will be the opportunity to answer two practice exam papers, which will raise your confidence levels.

The ITIL® Service Transition intermediate certificate is one of the five lifecycle phases that build on the knowledge gained from the ITIL® Foundation certificate. This lifecycle phase is for those who wish to seek, or currently hold, a management or team leader role in your company. The primary focus for this ITIL® Service Transition certification is to plan and manage the capacity and resources required to package, build, test and deploy a release into production, with minimal impact on the business.
Prerequisites
    • Delegates are required to have completed the ITIL® Foundation Certificate in IT Service Management and have a minimum of two years relevant IT experience. Please note that as of January 2013, photographic ID is required for all exams, otherwise results will be withheld until proof has been provided.
Pre-reading
A copy of our "Service management as a practice" document will be provided.
Materials
A full copy of all course slides, with room to make your own notes

A personal copy of the Key Element Guide - Service Transition pocketbook

A full copy of the ITIL® Glossary and Acronym List

Course hand-outs to aid further understanding where applicable

Sample questions
Individual Benefits
You will gain an understanding on how to control changes to the IT services with the appropriate level of flexibility. This will lead to great confidence in your own abilities and hence better job satisfaction. You may gain other benefits such as increased promotion within your own organisation along with a potential to increase your salary!
Organisational Benefits
Through understanding Service Transition, the IT teams can more successfully handle higher volumes of change. From the customer's point of view, that results in a greater percentage of IT changes delivering the desired improvements without unnecessary disruption. From the IT team's viewpoint, it means an increased level of trust from the customers and users.
Target Audience
    • Those who wish to have a better understanding of the business fundamentals that drive the need for IT services, particularly Service and Business Managers, and those responsible for managing change
    • Require a detailed understanding of the ITIL® Service Transition phase of the ITIL® core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
    • Are an IT professional working within or about to enter a Service Transition environment and requiring a detailed understanding of the processes, functions and activities involved
    • Are an individual seeking the ITIL® Expert in IT Service Management for which this qualification is one of the prerequisite modules Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
    • This course would also be of use if you are working in one of the following IT professions or areas: Configuration Manager, Change Manager
What's included
    • For courses held on our premises, complimentary tea, coffee and biscuits are available. Lunch is not provided, however, there is a wide variety of eateries within a short walk of the centre.
    • Comprehensive course materials and exercises

 

Course Dates Please contact us to discuss dates for this course, thank you

 

 

 

 

 

Contact us

  • Name*:*
  • Organisation:
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  • Email:*
  • Message*:*
  • Send me a copy of this email
  • Send me course updates from time to time via email

    Your subscription will naturally terminate after your chosen time limit. We will get in touch just before the end so that you can subscribe again if you would like to continue receiving information after that point.

* Required Fields