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Course ITIL® Service Strategy
  • Course Duration3 Days
  • Course Options
    Please contact us to discuss options for this course
Overview
The ITIL® Service Strategy certificate is the first phase in the IT Service Management lifecycle, which focuses on the business fundamentals to drive the need for IT services. This three-day course will take you through an explanation of these fundamentals and show how they drive the need for IT services and provide justification for investments. It will cover how to design, develop, and implement service management - not only as an organisational capability but also as a strategic asset.

The ITIL® Service Strategy intermediate certificate is one of the five lifecycle phase courses that builds on the knowledge gained from the ITIL® Foundation certificate. This lifecycle phase is for you if you wish to seek, or currently hold, a management or team leader role within your organisation. The primary focus for this ITIL® Service Strategy certification is the management of teams responsible for the strategic assessment and planning for new or changing IT services, which will enable your organisation to achieve its strategic goals.
Prerequisites
    • You are required to have completed the ITIL® Foundation Certificate in IT Service Management and have a minimum of two years relevant IT experience. Please note that as of January 2013, photographic ID is required for all exams, otherwise results will be withheld until proof has been provided.
Pre-reading
A copy of our "Service management as a practice" document will be provided.
Materials
A full copy of all course slides, with room to make your own notes

A personal copy of the Key Element Guide - Service Strategy pocketbook

A full copy of the ITIL® Glossary and Acronym List

Course hand-outs to aid further understanding where applicable

Sample questions
Individual Benefits
You will gain an understanding on how to identify and meet the required outcomes for the business, plus what level of service is required, and how this can be achieved. By enabling IT to be able to respond quickly and effectively to the needs of the business, will generate increased team functionality - increased enjoyment of delivering what was required, on time. By having a better understanding of the best-practice framework, it will enable you to identify areas for improvement back at the workplace, and allow you to develop your current role further, and help you do your job better. The reward being advancement within your company and a potential to increase your salary!
Organisational Benefits
By ensuring that the business and IT work together as a team, this will ensure that the design and delivery of a new or changed service meets the customer requirements. By adopting service strategy principles, it will allow the technical teams to develop the service quicker as there will be less opportunity for any misunderstanding, through regular and accurate liaison and communication. IT staff will be more aligned with the aims of the business as a whole, rather than just the technical aspects. Service strategy is a key area for those professionals working in roles associated with the strategic planning, execution and control within a service-based business model, including those seeking an understanding of the concepts, processes, functions and activities involved.
Target Audience
    • You wish to have a greater understanding of the ITIL® Service Strategy stage of the ITIL® Service Lifecycle and how activities in it may be implemented to enhance the quality of IT service management within your organisation
    • You are an IT professional working in a role associated with strategic planning, execution and control within a service-based business model, or you are seeking an understanding of the concepts, processes, functions and activities involved in Service Strategy
    • You are seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite.
    • You are in one of the following IT professions or areas: IT Management, IT Finance Manager, Supplier Relationship Management
What's included
    • For courses held on our premises, complimentary tea, coffee and biscuits are available. Lunch is not provided, however, there is a wide variety of eateries within a short walk of the centre.
    • Comprehensive course materials and exercises

 

Course Dates Please contact us to discuss dates for this course, thank you

 

IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk

Printed: 20 Mar 19

 

 

 

Contact us

  • Name*:*
  • Organisation:
  • Telephone:
  • Email:*
  • Message*:*
  • Send me a copy of this email
  • Send me course updates from time to time via email

    Your subscription will naturally terminate after your chosen time limit. We will get in touch just before the end so that you can subscribe again if you would like to continue receiving information after that point.

* Required Fields