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Course ITIL® Service Design
  • Course Duration3 Days
  • Course Options
    Please contact us to discuss options for this course
Overview
The ITIL® Service Design certificate is the second phase in the IT Service Management lifecycle, which focuses on the design of the IT services, including all of the relevant aspects - architectures, processes and policies, and documentation. These will all need to be aligned to meet the needs of the business, both at this point in time, and in the future. This three-day course will take you through an explanation of the fundamentals and provide you with the requisite information around the concepts, processes and activities of service design. The course ends with a one and a half hour, scenario based, eight question multiple-choice exam, with the pass mark being 28 (70%). You will be appropriately prepared for this by our tutors throughout the course, and will sit a mock exam to increase your confidence levels.

The ITIL® Service Design intermediate certificate is one of the five lifecycle phase courses that builds on the knowledge gained from the ITIL® Foundation certificate This lifecycle phase is for you if you wish to seek, or currently hold, a management or team leader role within your organisation.

The primary focus for this ITIL® Service Design certification is new or changed business requirements and ends with the development of a service solution designed to meet the documented needs of the business. This developed solution is then passed to service transition to evaluate, build, test and deploy the new or changed service.
Prerequisites
    • Delegates are required to have completed the ITIL® Foundation Certificate in IT Service Management and have a minimum of two years relevant IT experience. Please note that as of January 2013, photographic ID is required for all exams, otherwise results will be withheld until proof has been provided.
Materials
A full copy of all course slides, with room to make your own notes
A personal copy of the Key Element Guide - Service
Design pocketbook
A full copy of the ITIL® Glossary and Acronym List
Course hand-outs to aid further understanding where applicable
Sample questions
Individual Benefits
By enabling IT to be able to respond quickly and effectively to the needs of the business, will generate increased team functionality - increased enjoyment of delivering what was required, on time. By having a better understanding of the best-practice framework, it will enable you to identify areas for improvement back at the workplace, and allow you to develop your current role further, and help you do your job better. The reward being advancement within your company and a potential to increase your salary!
You will gain an understanding on how to ensure that the service is designed in the appropriate manner to meet all of the requirements (both business and IT), thereby improving the quality of the deliverables.
Organisational Benefits
By ensuring that the business and IT work together as a team, this will ensure that the design and delivery of a new or changed service meets the customer requirements that will deliver the performance improvements or increased profitability (depending on what the service change was aimed to address). IT staff will be more aligned with the aims of the business as a whole, rather than just the technical aspects.
Pre-reading
A copy of our "Service management as a practice" document will be provided.
Target Audience
    • Wish to have a greater understanding of the ITIL® Service Design stage of the ITIL® Service Lifecycle and how activities in it may be implemented to enhance the quality of IT service management within an organisation
    • Are working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in Service Design
    • Are seeking progress towards the ITIL® Expert in IT
    • Service Management for which the ITIL® Expert is a prerequisite
    • The Service Design qualification would suit candidates in the following IT professions or areas: Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager, Service Portfolio Manager
    • It is also suitable for candidates working in IT Architectural roles and IT Project Teams
What's included
    • For courses held on our premises, complimentary tea, coffee and biscuits are available. Lunch is not provided, however, there is a wide variety of eateries within a short walk of the centre.
    • Comprehensive course materials and exercises

 

Course Dates Please contact us to discuss dates for this course, thank you

 

 

 

 

 

Contact us

  • Name*:*
  • Organisation:
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  • Email:*
  • Message*:*
  • Send me a copy of this email
  • Send me course updates from time to time via email

    Your subscription will naturally terminate after your chosen time limit. We will get in touch just before the end so that you can subscribe again if you would like to continue receiving information after that point.

* Required Fields