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Frequently Asked Questions

If we have missed your question, please give us a call on 0191 377 8377, we will be happy to answer your question directly. Alternatively, you can click here to contact us online. Thank you.

Questions regarding courses:

Do you offer public scheduled courses?

Do you provide desk-side support or floor walking?
What are the timings of the public scheduled courses?
Can private courses be customised?
Can I choose lessons from different courses to create my own course?
What course durations are available for private courses?
What is the dress code for my training course?
What do I need to bring to my course?
What are your cancellation terms?

Questions regarding payment and booking

Can I pay by credit card?
Are you able to invoice for training?
What are the booking conditions?
What are the terms of payment?
What are your cancellation terms?
What are your general terms and conditions?

Questions regarding training venues

How do I find your training venues?
Do your training venues have disabled access?
Can I park at your training venues?
Contact us online ▸ Call us on 0191 377 8377

Do you offer public scheduled courses?

Yes, all you need to do is choose the course you want and let us know. You can click here to view our course schedule.

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Do you provide desk-side support or floor walking?

Yes, simply give us a call on 0191 377 8377 to let us know what you need, and we shall arrange it for you.
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What are the timings of the public scheduled courses?

Our scheduled course timings are as follows:

  Start Time: Delegates are asked to arrive at 9:15am, ready for a 9.30am start
  Breaks:   10.45am -11.00am and 3.00pm - 3.15pm
  Lunch: 12.30pm -1.30pm
  Finish Time: 4:30pm


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Can private courses be customised?

Certainly! You can choose to have a private course based on an existing course outline, or you can choose a number of lessons from separate course outlines and consolidate them into your own unique course.

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Can I choose lessons from different courses to create my own course?

Yes, you can choose to have a private course based on an existing course outline, or you can choose a number of lessons from separate course outlines and consolidate them into your own unique course.

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What course durations are available for private courses?

On each course outline we detail the course duration. This is usually between 1 and 5 days, depending on the subject and level. We can tailor training to suit your organisations specific requirements, adjusting course durations accordingly. For customised and private training we generally sell whole days of training, however, we can provide a quotation for shorter course durations upon request.

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What is the dress code for my training course?

There is no dress code for the day, simply attend in what you feel comfortable in. Whether it is a business suit or jeans and a t-shirt, the choice is yours. If the training is held at the clients site, the usual site dress code may apply.

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What do I need to bring to my course?

You do not need to bring anything to courses as we provide courseware, pens, paper and name cards. Just bring yourselves.

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What are your cancellation terms?

If a course booking is cancelled or postponed by you, the following conditions will apply: Where more than 10 working days notice is given 10% of the total fee will be charged.

Where 6 to 10 working days notice is given 50% of the fee will be charged.

Where 5 working days notice or less is given the total course fee will be charged.

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Can I pay by credit card?

Yes, our preferred method of payment is by credit card.
We accept: Ways to Pay

There is no additional charge for credit cards.

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Are you able to invoice for training?

Whilst we do require an initial credit card payment from new customers, we can invoice. 30 day terms and conditions apply.

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What are the booking conditions?

Scheduled courses require a minimum number of delegates for them to be viable. It is at IT Training Solutions discretion that we may cancel a course should the minimum number of delegates not be met. Alternative dates will be offered. Customers are responsible for ensuring that the backgrounds of delegates are suitable for the training course that they are attending. IT Training Solutions will not be liable for any refund in the case where delegates do not meet the course prerequisites. If a course booking is cancelled or postponed by you, the customer, the following conditions will apply. Where more than 10 working days notice is given 10% of the total fee will be charged.

Where 6 to 10 working days notice is given 50% of the fee will be charged.

Where 5 working days notice or less is given the total course fee will be charged.

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What are the terms of payment?

Our preferred method of payment is credit card. Alternatively, strictly 30 days from date of invoice. Invoices will be raised up to 10 working days before the training is due to take place.

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What are your general terms and conditions?

Please click here to view our terms and conditions.

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What are your cancellation terms?


If a course booking is cancelled or postponed by you, the following conditions will apply: Where more than 10 working days notice is given 10% of the total fee will be charged.

Where 6 to 10 working days notice is given 50% of the fee will be charged.

Where 5 working days notice or less is given the total course fee will be charged.



Do your training venues have disabled access?


We aim to offer you personalised advice with regards to disabled access. Therefore, please contact us on 0191 377 8377 to discuss disabled access at our training venues.

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How do I find your training venues?

For full training venue details, including addresses and maps, please click here.

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Can I park at your training venues?


Training venue: Durham
Parking is usually available in front of the property or in the side road on the left just before you reach us.
Training venue: Newcastle
Our training venue in Newcatle is iterally a few minutes walk from Newcastle's Central Railway Station, Metro and major bus-links, as well as being within easy access of a host of on-street and public car parks.
Training venue: Washington
Parking at our Washington venue is limited to 3 allocated bays. The bay numbers are 3, 4 and 5.These are on a first come first served basis. All other bays are allocated to other companies within the building.Alternatively, there is a free public car park located nearby. The walk from the car park to Vermont House is a leisurely 5 minutes stroll. This car park is free all day .

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