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Contact us online or call us on 0191 377 8377

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Training Courses for Customer Facing Roles

  • Apologies, we don't currently have any courses available on this subject, please call 0191 377 8377 to discuss your training course requirements with our helpful team, or click here to contact us online.

 

Reviews
"Enjoyed the course"

S.M. Stockton On Tees Borough Council, Presentation Skills

How would you rate the facilities overall?"Excellent modern facilities "

S.O. Railway Housing Association, Customer Care Dealing with Difficult and Aggressive Behaviour

What were the most useful aspects of the course?"Dealing with customers"

S.O. SSAIB, Telephone Skills

Following this training what are you going to do differently?"Prepare and plan presentations differently. Have more confidence - don't hold myself back."

L.K. Northumbrian Water, Presentation Skills - Advanced

Any other comments or recommendations?"Brilliant and well presented "

F.R. HBC Vehicle Services Ltd, Customer Care Dealing with Difficult and Aggressive Behaviour

What were the most useful aspects of the course?"The one to one undivided attention to areas I needed to improve."

M.B. MGL Group, Telephone Skills

"Very informative"

M.L. Van Leeuwen, Negotiating and Influencing Skills - How to Influence and Negotiate Assertively

"Very enjoyable. The style and content was on point"

T.B. Van Leeuwen, Negotiating and Influencing Skills - How to Influence and Negotiate Assertively

What to expect on your course
  • Expert trainers
  • Lunch provided*
  • Course manual included
  • Drinks and snacks provided*
  • Small course sizes
  • 1 delegate per laptop
  • After course support
  • Wear what you feel comfortable in*
  • Pens and paper provided
  • Questions encouraged!
  • *May differ when training is held at the client’s site.

Why IT Training Solutions?
  • 25
    Over 25 years training experience
  • 42
    Over 42 thousand already trained
  • 200
    Over 200 courses
  • 100
    100% expert trainers
  • Established in 1992, IT Training Solutions Ltd began life as an on-site computer training company in response to the business worlds growing demand for flexible, high-quality training at an affordable price. Today, IT Training Solutions Ltd has grown in size and is one of the leading training providers in the North East, providing training courses on a large number of IT and personal development subjects.


Did you know that our courses are customisable? This means that you can choose to schedule a private course based on an existing course outline, or you can choose a number of lessons from separate courses and consolidate them into your own unique course. It's your choice.

Our courses are available throughout the North East of England including the following areas: Washington, Scarborough, Bridlington, York, Blyth, Cramlington, Dudley, Tynemouth, Hexham, Newcastle-Upon-Tyne, Birtley, Sunderland, Consett, Ashington, Crook, Sedgefield, Teeside, Hartlepool, Newton Aycliffe, Middlesbrough, Richmond, Northallerton, Thirsk, Ponteland, Gosforth, Whitley Bay, Chester-le-Street, Bishop Auckland, Gateshead, South Shields,Leeds, Bradford, Huddersfield, Sheffield, Ryhope, Seaham, Pity Me, Stockton-on-Tees, Durham, Peterlee, Darlington and Carlisle.

 

 

Contact us

  • Name*:*
  • Organisation:
  • Telephone:
  • Email:*
  • Message*:*
  • Send me a copy of this email
  • Send me course updates from time to time via email

    Your subscription will naturally terminate after your chosen time limit. We will get in touch just before the end so that you can subscribe again if you would like to continue receiving information after that point.

* Required Fields