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Contact us online or call us on 0191 377 8377

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Training Courses for Customer Facing Roles

    • Customer Care

       

    • 1 Day,
      £255 +VAT?
      Price per delegate on a public scheduled course. Private courses are also available, please request a quote for prices. All prices +VAT.
    • Good customer care depends on the attitudes and skills of each individual employee. Without it few ...
    • Upcoming course dates:
      13 May in Durham
      20 Aug in Newcastle
      15 Nov in Newcastle

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    • Customer Care Dealing with Difficult and Aggressive Behaviour

       

    • 1 Day,
      £255 +VAT?
      Price per delegate on a public scheduled course. Private courses are also available, please request a quote for prices. All prices +VAT.
    • This course will give the participants the opportunity to develop the skills to deal with difficult...
    • Upcoming course dates:
      12 Apr in Durham
      03 Sep in Durham
      25 Nov in Durham

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    • Telephone Skills

       

    • 1 Day,
      £255 +VAT?
      Price per delegate on a public scheduled course. Private courses are also available, please request a quote for prices. All prices +VAT.
    • Effective use of the telephone is an essential skill within every department of every organisation....
    • Upcoming course dates:
      14 Jun in Durham
      18 Jul in Leeds
      06 Sep in Durham
      05 Nov in Newcastle
      14 Nov in Leeds

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    • Negotiating and Influencing Skills - How to Influence and Negotiate Assertively

       

    • 1 Day,
      £255 +VAT?
      Price per delegate on a public scheduled course. Private courses are also available, please request a quote for prices. All prices +VAT.
    • When was the last time you thought about how you influence others, how you change minds, shape opin...
    • Upcoming course dates:
      31 Jul in Durham
      28 Nov in Durham

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    • Event Management

       

    • Currently available as a private course
    • This hands-on course is designed for those involved with managing corporate events and conferences....
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    • Managing Meetings

       

    • Currently available as a private course
    • A well run meeting can solve problems, encourage consensus, generate action and develop team spirit...
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    • Presentation Skills

       

    • 1 Day,
      £255 +VAT?
      Price per delegate on a public scheduled course. Private courses are also available, please request a quote for prices. All prices +VAT.
    • This interactive workshop enables delegates to develop and refine their presentation and public spe...
    • Upcoming course dates:
      10 May in Durham
      10 Jun in Leeds
      19 Aug in Durham
      09 Sep in Leeds
      25 Nov in Durham
      10 Dec in Leeds

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    • Presentation Skills - Advanced

       

    • Currently available as a private course
    • This interactive workshop enables professionals with previous experience of presenting to develop a...
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    • Prezi - Creating Professional Presentations

       

    • 1 Day,
      £245 +VAT?
      Price per delegate on a public scheduled course. Private courses are also available, please request a quote for prices. All prices +VAT.
    • Many are leaving PowerPoint behind and using the new Prezi software for business presentations. Pre...
    • Upcoming course dates:
      25 Mar in Durham
      27 Jun in Durham
      16 Sep in Durham

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Did you know that our courses are customisable? This means that you can choose to schedule a private course based on an existing course outline, or you can choose a number of lessons from separate courses and consolidate them into your own unique course. It's your choice.

Our courses are available throughout the North East of England including the following areas: Washington, Scarborough, Bridlington, York, Blyth, Cramlington, Dudley, Tynemouth, Hexham, Newcastle-Upon-Tyne, Birtley, Sunderland, Consett, Ashington, Crook, Sedgefield, Teeside, Hartlepool, Newton Aycliffe, Middlesbrough, Richmond, Northallerton, Thirsk, Ponteland, Gosforth, Whitley Bay, Chester-le-Street, Bishop Auckland, Gateshead, South Shields,Leeds, Bradford, Huddersfield, Sheffield, Ryhope, Seaham, Pity Me, Stockton-on-Tees, Durham, Peterlee, Darlington and Carlisle.

 

 

Contact us

  • Name*:*
  • Organisation:
  • Telephone:
  • Email:*
  • Message*:*
  • Send me a copy of this email
  • Send me course updates from time to time via email

    Your subscription will naturally terminate after your chosen time limit. We will get in touch just before the end so that you can subscribe again if you would like to continue receiving information after that point.

* Required Fields