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Phone Training Courses in Sheffield

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- Telephone Skills
  
  Duration: 1 Day
  
  Overview: Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
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You don't seem to have any favourites stored yet. To add a favourite, please click on the heart next to any course in the course lists or in the right menu on a course page. Please note if you delete your cookies, your favourites will disappear. We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377
Telephone Skills This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

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How would you rate the course content overall "Given very helpful and useful guidance "

S.O. Railway Housing Association, Customer Care Dealing with Difficult and Aggressive Behaviour

"I found all aspects of this course valuable. I am looking forward to adding formulas to my spreadsheets and creating graphs for reporting purposes. "

L.M. , Excel Level 2

"Minute taking is a really good course not only for minute takers. The chair of the meetings would find this course really useful too. "

J.E. HMP Full Sutton HMP Gartree, Minute Taking

"I will be putting the new skills I have learned into practice immediately "

H.S. Durham County Council, Microsoft Power BI Desktop

"I found all aspects of the course valuable as I learned something from each section. "

D.H. , Excel Level 2

"Just really useful and enjoyable "

N.W. Riverford Organic Farmers, Excel Level 2

"I am going to implement these skills as fast as possible after the course. "

C.R. Tharsus, Excel Level 2

Following this training what are you going to do differently "It will save alot of time on my day to day knowing the shortcuts and how excel can help me to work faster "

H.S. Dartmouth Global Trading Co Ltd, Excel Level 1 Essentials

"Excellent, very enjoyable. Well Presented "

G.T. Houghton International, Word Essentials

Which part of the course did you find particularly valuable "The trainer allowed us to ask questions and was able to give me advice on how to handle a particular scenario I struggle with at work "

B.P. TLW Solicitors, Telephone Skills

"This course will change the way we format and present data in the department, saving us time and giving us a much better overview of our workload, budgets, and monthly stats. "

G.B. The Labour Party, Excel Level 3

"Really enjoyed the course, [the trainer] was very engaging and most helpful. "

M.C. James Jones, Excel Level 2

"Very valuable and practical information. Helped develop team work. "

A.M. Tyne Health, HR Essentials

"This will help me within my current role, and help me develop my own spreadsheets "

D.B. NHS South Tyneside and Sunderland, Excel Level 1 Essentials

Which part of the course did you find particularly valuable "The ability to have questions answered during the course. Cost allocation process very useful as most people don't know this is possible "

A.F. DeepOcean 1 UK Ltd, Microsoft Project Essentials

Virtual Training: What is it? Watch the video:

Welcome to IT Training Solutions!Expert trainers, courses delivered online or in person, small class sizes, flexible content, course materials included and available via your personal training account or in printed form.

Join The Team!

Phone Reviews

How would you rate the course content overall "Given very helpful and useful guidance "

S.O. Railway Housing Association, Customer Care Dealing with Difficult and Aggressive Behaviour

"I found all aspects of this course valuable. I am looking forward to adding formulas to my spreadsheets and creating graphs for reporting purposes."

L.M. , Excel Level 2

"Minute taking is a really good course not only for minute takers. The chair of the meetings would find this course really useful too."

J.E. HMP Full Sutton HMP Gartree, Minute Taking

"I will be putting the new skills I have learned into practice immediately "

H.S. Durham County Council, Microsoft Power BI Desktop

"I found all aspects of the course valuable as I learned something from each section."

D.H. , Excel Level 2

"Just really useful and enjoyable"

N.W. Riverford Organic Farmers, Excel Level 2

"I am going to implement these skills as fast as possible after the course."

C.R. Tharsus, Excel Level 2

Following this training what are you going to do differently "It will save alot of time on my day to day knowing the shortcuts and how excel can help me to work faster"

H.S. Dartmouth Global Trading Co Ltd, Excel Level 1 Essentials

"Excellent, very enjoyable. Well Presented"

G.T. Houghton International, Word Essentials

Which part of the course did you find particularly valuable "The trainer allowed us to ask questions and was able to give me advice on how to handle a particular scenario I struggle with at work"

B.P. TLW Solicitors, Telephone Skills

"This course will change the way we format and present data in the department, saving us time and giving us a much better overview of our workload, budgets, and monthly stats."

G.B. The Labour Party, Excel Level 3

"Really enjoyed the course, [the trainer] was very engaging and most helpful."

M.C. James Jones, Excel Level 2

"Very valuable and practical information. Helped develop team work."

A.M. Tyne Health, HR Essentials

"This will help me within my current role, and help me develop my own spreadsheets"

D.B. NHS South Tyneside and Sunderland, Excel Level 1 Essentials

Which part of the course did you find particularly valuable "The ability to have questions answered during the course. Cost allocation process very useful as most people don't know this is possible"

A.F. DeepOcean 1 UK Ltd, Microsoft Project Essentials

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More information on phone in Sheffield

We provide phone courses in Sheffield, our phone Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which phone Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.

Private Courses

Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.

Public Scheduled Courses

Scheduled Courses easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.

If a public scheduled course is not available for phone in Sheffield, we can provide private, or onsite, courses for you in your location. One way or another, contact us to let us know how we can help or to book your courses.

Phone training courses are available in in Sheffield, you can call us on 0191 377 8377 to discuss your training options, we will be happy to help you find the right training solutions for you.

Contact us online or call
0191 377 8377 (Mon-Fri, 9am-5pm)

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Contact Information:

0191 377 8377 ^{Monday-Friday, 9am-5pm}
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU

Flexible content
Virtual courses
Classroom training
Small class sizes
Course materials included
Lunch and refreshments at our training venues
Expert trainers
Questions encouraged

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Phone Training Courses in Sheffield

More information on phone in Sheffield

Private Courses

Public Scheduled Courses

Contact us online or call 0191 377 8377 (Mon-Fri, 9am-5pm)

Contact us online or call
0191 377 8377 (Mon-Fri, 9am-5pm)