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Overview:
Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
Public Scheduled Dates:
Public scheduled prices per delegate. All prices +VAT
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Which part of the course did you find particularly valuable
"Learning the correct walkthroughs for processes we do on a regular basis. Knowing the correct terminology to use when speaking to other team members is also great! "
L.O. Cambrex, Adobe InDesign Level 1
"The trainer took lots of time to answer our individual questions and had lots of good examples for us to practice and work through which really helped put theory into practice. The examples made understanding much easier and meant the course wasn't too content heavy and nice and interactive. "
E.F. Egger, Excel Level 2
Which part of the course did you find particularly valuable
"Understanding the context I just do things and work out how it works but now understand how why they do what they do "
L. Bloom Procurement, Microsoft Teams in Office 365 Essentials
"This training has given me the skills to streamline data collection processes in my current role "
L.W. CPI, VBA Essentials using Excel
"Thoroughly enjoyed the course and everything about it. Location, content and of course the Trainer! Keep up the good work and I look forward to learning more through ITTS. Thankyou. "
P.A. Nissan, Access Essentials An Introduction to Database Design
"Excellent training experience. Thank you for answering my questions about other products such as Power Pivot/ Data Model "
C.R. Durham County Council, Excel Analysing and Presenting Data with Dashboards and Pivot Tables
Following this training what are you going to do differently
"I will be far faster at multiple things as I seem to have been doing everything the long way round. "
W.W. Bilfinger, Excel Level 2
"As someone who had never used power BI previously this was an interesting introduction and an impressive tool that will produce good quality and informative management information. "
Z.B. NHSBSA, Microsoft Power BI Desktop
"It was brilliant thank you "
J.G. Impact International, Excel Level 2
Following this training what are you going to do differently
"This will speed up and improve appearance of charts which I produce in reports "
"The nature of this particular course being 11 today was excellent and we really drilled down into the detail that might not have been possible in a larger group. "
I.M. , Redefining PowerPoint Design Create Present with Impact
"Trainer was very knowledgeable "
D.M. CMR UK Ltd, Excel Analysing and Presenting Data with Dashboards and Pivot Tables
"An all round great course, thanks once again. "
S.F. Nissan, Excel Level 2
"great course and content great trainer "
D.J. Public course, Microsoft Power BI Desktop
Virtual Training: What is it?
Watch the video:
Welcome to IT Training Solutions!Expert trainers, courses delivered online or in person, small class sizes, flexible content, course materials included and available via your personal training account or in printed form.
Which part of the course did you find particularly valuable
"Learning the correct walkthroughs for processes we do on a regular basis. Knowing the correct terminology to use when speaking to other team members is also great!"
L.O. Cambrex, Adobe InDesign Level 1
"The trainer took lots of time to answer our individual questions and had lots of good examples for us to practice and work through which really helped put theory into practice. The examples made understanding much easier and meant the course wasn't too content heavy and nice and interactive."
E.F. Egger, Excel Level 2
Which part of the course did you find particularly valuable
"Understanding the context I just do things and work out how it works but now understand how why they do what they do"
L. Bloom Procurement, Microsoft Teams in Office 365 Essentials
"This training has given me the skills to streamline data collection processes in my current role"
L.W. CPI, VBA Essentials using Excel
"Thoroughly enjoyed the course and everything about it. Location, content and of course the Trainer! Keep up the good work and I look forward to learning more through ITTS. Thankyou."
P.A. Nissan, Access Essentials An Introduction to Database Design
"Excellent training experience. Thank you for answering my questions about other products such as Power Pivot/ Data Model"
C.R. Durham County Council, Excel Analysing and Presenting Data with Dashboards and Pivot Tables
Following this training what are you going to do differently
"I will be far faster at multiple things as I seem to have been doing everything the long way round."
W.W. Bilfinger, Excel Level 2
"As someone who had never used power BI previously this was an interesting introduction and an impressive tool that will produce good quality and informative management information."
Z.B. NHSBSA, Microsoft Power BI Desktop
"It was brilliant thank you"
J.G. Impact International, Excel Level 2
Following this training what are you going to do differently
"This will speed up and improve appearance of charts which I produce in reports "
"The nature of this particular course being 11 today was excellent and we really drilled down into the detail that might not have been possible in a larger group."
I.M. , Redefining PowerPoint Design Create Present with Impact
"Trainer was very knowledgeable"
D.M. CMR UK Ltd, Excel Analysing and Presenting Data with Dashboards and Pivot Tables
"An all round great course, thanks once again."
S.F. Nissan, Excel Level 2
"great course and content great trainer"
D.J. Public course, Microsoft Power BI Desktop
Why IT Training Solutions?
Friendly,
knowledgeable
trainers
Adaptable, flexible training solutions: we work along with you to find training which fits your requirements
Small class sizes
Choice of
training locations
100% trainer led
Over 30 years experience training
Your Course Portal
Access your course materials online via your own personal training account*.
We provide phone courses in Newcastle, our phone Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which phone Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.
Private Courses
Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.
Public Scheduled Courses
Scheduled Courses easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.
If a public scheduled course is not available for phone in Newcastle, we can provide private, or onsite, courses for you in your location. One way or another, contact us to let us know how we can help or to book your courses.
Newcastle-Upon-Tyne, most commonly referred to as Newcastle, is the largest city in North East England and is situated in the county of Tyne-and-Wear. Newcastle is a culturally-rich city with deep roots in industry and enterprise, which leads to a diverse need for Phone training. Professional Phone courses are available throughout Newcastle as classroom-based and online virtual courses. Our principal training venue in Newcastle can be found in Clavering Place, which is only a few minutes' walk from Newcastle's Central Railway Station, Metro and major bus-links, as well as being within easy access of a host of on-street and public car parks.
However, with so many working remotely, we understand that a lot of people would prefer not to travel for training, therefore, we also provide tutor-led virtual Phone courses. These courses can be attended from anywhere as they take place online using software such a Teams or Zoom. Don’t worry if you haven’t used these before, we walk you through the steps so that you’re ready and relaxed on the day. The choice is yours, for your Phone training in Newcastle, you can choose to attend at our Newcastle venue or from the comfort of your own home, or anywhere else.
You can contact us on 0191 377 8377 to discuss your Phone training in Newcastle, or use our online service to contact us.
Contact us online or call 0191 377 8377(Mon-Fri, 9am-5pm)
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