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Overview:
Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
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Following this training what are you going to do differently
"Focus on training to ensure the tools are there to improve the team. Look at training requirements. "
M.W. Murray Plate Group Ltd, Stepping up to Management
Which part of the course did you find particularly valuable
"Understanding the context I just do things and work out how it works but now understand how why they do what they do "
L. Bloom Procurement, Microsoft Teams in Office 365 Essentials
What were the most useful aspects of the course
"I felt learning about the pathfinder tool and default options the most useful aspect for me. This will save me a lot of time! "
H.Y. CMP Products British Engines, Adobe InDesign Level 1
"I thought the course was really helpful and I would fully recommend. "
E.F. Egger, Excel Level 2
Following this training what are you going to do differently
"take less time to do everything on excel "
S.A. ASW Assurance, Excel Level 2
Following this training what are you going to do differently
"Feel more comfortable using Excel at work "
"I felt it was the right level and right information "
E.H. , Word Essentials
"The training session has been very helpful as I can apply this knowledge when using the various features and apps. "
R.K. Watmos, Microsoft Office 365 Overview
"The whole course was extremely useful and applicable to my role. "
L.S. Northumbria Healthcare NHS FT, Microsoft Power BI Desktop
"Good course and [the trainer] was great Thank you "
A.B. UMi Commercial Ltd, Google Analytics Essentials
"Great introduction to a piece of software I've not used before "
N.L. Imperial College Healthcare Trust, Prezi Creating Professional Presentations
Which part of the course did you find particularly valuable
"Hot keys, inspiring creativity and better use of smart art and insertion of images "
A.F. , PowerPoint Essentials
Which part of the course did you find particularly valuable
"Section around categorising tasks by importance and urgency "
A.H. Credit Services Association, Time Management
"Very enjoyable course "
W.M. Gestamp UK Ltd, Excel Level 1 Essentials
"It was brilliant thank you "
J.G. Impact International, Excel Level 2
Virtual Training: What is it?
Watch the video:
Welcome to IT Training Solutions!Expert trainers, courses delivered online or in person, small class sizes, flexible content, course materials included and available via your personal training account or in printed form.
Following this training what are you going to do differently
"Focus on training to ensure the tools are there to improve the team. Look at training requirements."
M.W. Murray Plate Group Ltd, Stepping up to Management
Which part of the course did you find particularly valuable
"Understanding the context I just do things and work out how it works but now understand how why they do what they do"
L. Bloom Procurement, Microsoft Teams in Office 365 Essentials
What were the most useful aspects of the course
"I felt learning about the pathfinder tool and default options the most useful aspect for me. This will save me a lot of time!"
H.Y. CMP Products British Engines, Adobe InDesign Level 1
"I thought the course was really helpful and I would fully recommend."
E.F. Egger, Excel Level 2
Following this training what are you going to do differently
"take less time to do everything on excel"
S.A. ASW Assurance, Excel Level 2
Following this training what are you going to do differently
"Feel more comfortable using Excel at work"
"I felt it was the right level and right information"
E.H. , Word Essentials
"The training session has been very helpful as I can apply this knowledge when using the various features and apps."
R.K. Watmos, Microsoft Office 365 Overview
"The whole course was extremely useful and applicable to my role."
L.S. Northumbria Healthcare NHS FT, Microsoft Power BI Desktop
"Good course and [the trainer] was great Thank you"
A.B. UMi Commercial Ltd, Google Analytics Essentials
"Great introduction to a piece of software I've not used before"
N.L. Imperial College Healthcare Trust, Prezi Creating Professional Presentations
Which part of the course did you find particularly valuable
"Hot keys, inspiring creativity and better use of smart art and insertion of images"
A.F. , PowerPoint Essentials
Which part of the course did you find particularly valuable
"Section around categorising tasks by importance and urgency"
A.H. Credit Services Association, Time Management
"Very enjoyable course"
W.M. Gestamp UK Ltd, Excel Level 1 Essentials
"It was brilliant thank you"
J.G. Impact International, Excel Level 2
What to expect on your course
Expert trainers
Lunch provided*
Course manual included
Drinks and snacks provided*
Small course sizes
1 delegate per laptop
After course support
Wear what you feel comfortable in*
Pens and paper provided
Questions encouraged!
*May differ when training is held at the client’s site.
Why IT Training Solutions?
25
Over 25 years training experience
42
Over 42 thousand already trained
200
Over 200 courses
100
100% expert trainers
Established in 1992, IT Training Solutions Ltd began life as an on-site computer training company in
response to the business worlds growing demand for flexible, high-quality training at an affordable price.
Today, IT Training Solutions Ltd has grown in size and is one of the leading training providers in the
North East, providing training courses on a large number of IT and personal development subjects.
More information on phone in Newcastle
We provide phone courses in Newcastle, our phone Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which phone Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.
Private Courses
Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.
Public Scheduled Courses
Scheduled Courses easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.
If a public scheduled course is not available for phone in Newcastle, we can provide private, or onsite, courses for you in your location. One way or another, contact us to let us know how we can help or to book your courses.
Newcastle-Upon-Tyne, most commonly referred to as Newcastle, is the largest city in North East England and is situated in the county of Tyne-and-Wear. Newcastle is a culturally-rich city with deep roots in industry and enterprise, which leads to a diverse need for Phone training. Professional Phone courses are available throughout Newcastle as classroom-based and online virtual courses. Our principal training venue in Newcastle can be found in Clavering Place, which is only a few minutes' walk from Newcastle's Central Railway Station, Metro and major bus-links, as well as being within easy access of a host of on-street and public car parks.
However, with so many working remotely, we understand that a lot of people would prefer not to travel for training, therefore, we also provide tutor-led virtual Phone courses. These courses can be attended from anywhere as they take place online using software such a Teams or Zoom. Don’t worry if you haven’t used these before, we walk you through the steps so that you’re ready and relaxed on the day. The choice is yours, for your Phone training in Newcastle, you can choose to attend at our Newcastle venue or from the comfort of your own home, or anywhere else.
You can contact us on 0191 377 8377 to discuss your Phone training in Newcastle, or use our online service to contact us.
Contact us online or call 0191 377 8377(Mon-Fri, 9am-5pm)
Over 42 000 delegates have already trained with us
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