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Overview:
Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
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Following this training what are you going to do differently
"Loads the way I interpret data and present it "
N.S. Burnetts Solicitors, Excel Level 2
Following this training what are you going to do differently
"Start using the Crystal platform to write tasks for the team which will be more bespoke than previous "
G.P. NHS Fleet Solutions, Crystal Reports Level 1
Which part of the course did you find particularly valuable
"Understanding the context I just do things and work out how it works but now understand how why they do what they do "
L. Bloom Procurement, Microsoft Teams in Office 365 Essentials
"The course was delivered by a lovely tutor who really enjoys what she does. This was evident through out the course which made it a lovely experience for me "
J.E. HMP Full Sutton HMP Gartree, Minute Taking
"All of it was really interesting "
L.F. Durham County Council, Google Ads
"Brilliant session, great trainer. "
S.H. NOCN, Microsoft Power BI Desktop
"Fantastic course "
D.C. Gestamp, Excel Level 3
Which part of the course did you find particularly valuable
"All of it, but mostly use of formula and tables "
S.H. GSK, Excel Level 2
"I particularly benefitted from the level of depth and explanation that went into the course step by steps. the exercisers allowed learning time to understand each module and skill. "
J.G. Hitachi, Excel Level 2
"I think the course was very well ran and was a great experience. "
"Fantastic. Easy to follow. Excellent venue and trainer "
D.G. SPIE UK, Excel Level 1 Essentials
"I found it valuable being taken through all the different sections in each module. "
E.M. Newcastle GP Services, Sage Accounts Level 1
"Very happy with the whole thing "
S.D. Nexus, Microsoft Power BI Desktop
"All good, a fun afternoon made easy, I learned what I needed "
R.G. , Excel Essentials
"Enjoyed the whole course "
G.C. James Jones and Sons Ltd, Excel Level 2
Virtual Training: What is it?
Watch the video:
Welcome to IT Training Solutions!Expert trainers, courses delivered online or in person, small class sizes, flexible content, course materials included and available via your personal training account or in printed form.
Following this training what are you going to do differently
"Loads the way I interpret data and present it "
N.S. Burnetts Solicitors, Excel Level 2
Following this training what are you going to do differently
"Start using the Crystal platform to write tasks for the team which will be more bespoke than previous "
G.P. NHS Fleet Solutions, Crystal Reports Level 1
Which part of the course did you find particularly valuable
"Understanding the context I just do things and work out how it works but now understand how why they do what they do"
L. Bloom Procurement, Microsoft Teams in Office 365 Essentials
"The course was delivered by a lovely tutor who really enjoys what she does. This was evident through out the course which made it a lovely experience for me"
J.E. HMP Full Sutton HMP Gartree, Minute Taking
"All of it was really interesting"
L.F. Durham County Council, Google Ads
"Brilliant session, great trainer."
S.H. NOCN, Microsoft Power BI Desktop
"Fantastic course"
D.C. Gestamp, Excel Level 3
Which part of the course did you find particularly valuable
"All of it, but mostly use of formula and tables"
S.H. GSK, Excel Level 2
"I particularly benefitted from the level of depth and explanation that went into the course step by steps. the exercisers allowed learning time to understand each module and skill."
J.G. Hitachi, Excel Level 2
"I think the course was very well ran and was a great experience."
"Fantastic. Easy to follow. Excellent venue and trainer"
D.G. SPIE UK, Excel Level 1 Essentials
"I found it valuable being taken through all the different sections in each module."
E.M. Newcastle GP Services, Sage Accounts Level 1
"Very happy with the whole thing"
S.D. Nexus, Microsoft Power BI Desktop
"All good, a fun afternoon made easy, I learned what I needed"
R.G. , Excel Essentials
"Enjoyed the whole course"
G.C. James Jones and Sons Ltd, Excel Level 2
What to expect on your course
Expert trainers
Lunch provided*
Course manual included
Drinks and snacks provided*
Small course sizes
1 delegate per laptop
After course support
Wear what you feel comfortable in*
Pens and paper provided
Questions encouraged!
*May differ when training is held at the client’s site.
Why IT Training Solutions?
25
Over 25 years training experience
42
Over 42 thousand already trained
200
Over 200 courses
100
100% expert trainers
Established in 1992, IT Training Solutions Ltd began life as an on-site computer training company in
response to the business worlds growing demand for flexible, high-quality training at an affordable price.
Today, IT Training Solutions Ltd has grown in size and is one of the leading training providers in the
North East, providing training courses on a large number of IT and personal development subjects.
More information on phone in London
We provide phone courses in London, our phone Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which phone Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.
Private Courses
Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.
Public Scheduled Courses
Scheduled Courses easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.
If a public scheduled course is not available for phone in London, we can provide private, or onsite, courses for you in your location. One way or another, contact us to let us know how we can help or to book your courses.
London is a modern city with excellent transport links and a variety of museums, parks and attractions. A varied range of career opportunities open up in London every year as the need arises. The financial district of London exerts a large influence worldwide and is known for its diversity.
A number of leading educational institutions are located in and around London including universities based on economics, languages, arts, drama and many other areas. When it comes to learning Phone, short Phone courses are available in London to help you brush up your skills or learn something completely new.
We provide Phone courses both online, at our training venues and at our clients’ venues in London.
Whilst transport links are numerous, we understand that you may need to be trained in a short time frame, thus enabling you to learn what you need easily and hassle-free. For this reason, we offer tutor-led virtual Phone courses via applications such as Zoom or Teams, which means you can benefit from your Phone training wherever you are in London. Don’t worry if you haven’t used these tools before, we will help you get set up so you can fully benefit from your course.
Contact us online or call 0191 377 8377(Mon-Fri, 9am-5pm)
Over 42 000 delegates have already trained with us
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