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Overview:
Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
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"Course is aimed at the correct level, and was clear and concise. "
S.F. Nissan, VBA Essentials using Excel
"I have many new skills within the software that I will use on a daily basis "
B.E. Nordem Ltd, Sage Accounts Level 1
Which part of the course did you find particularly valuable
"The practical aspect and being able to demonstrate skills learned on the day. "
J.J. Thermo Fisher Scientific, Train the Trainer Training Skills for the Workplace
Following this training what are you going to do differently
"It will speed up my work with spreadsheets "
A.R. S Sheard Son Limited, Excel Level 3
Any other comments or recommendations
"The trainer is very informative and patient "
D.S. Home Office, Excel Level 3
"Great introduction to a piece of software I've not used before "
N.L. Imperial College Healthcare Trust, Prezi Creating Professional Presentations
"Course was delivered well to someone with limited knowledge and confidence "
L.P. Egger UK, Excel Level 2
"Thoroughly enjoyed it! Clear and concise. Right up my street, can't wait to go away and practice. Once again, thank you for an enjoyable learning experience. "
P.A. Nissan, Access Advanced Database Design
Are there any aspects of the course which you feel require improvement
"I think the course was filled with great content and the trainer was very good. Extremely engaging. "
S.O. Egger UK, Excel Level 2
Any other comments or recommendations
"Very good, useful course. "
K.G. South Tyneside Council, Excel Level 3
"The whole course in general was very good "
S.M. Bilfinger UK, PowerPoint Essentials
"All of it was brilliant, lots I didn't know, the shortcuts, formulas, grouping "
C.Y. ASW, Excel Level 2
Virtual Training: What is it?
Watch the video:
Welcome to IT Training Solutions!Expert trainers, courses delivered online or in person, small class sizes, flexible content, course materials included and available via your personal training account or in printed form.
"Course is aimed at the correct level, and was clear and concise."
S.F. Nissan, VBA Essentials using Excel
"I have many new skills within the software that I will use on a daily basis"
B.E. Nordem Ltd, Sage Accounts Level 1
Which part of the course did you find particularly valuable
"The practical aspect and being able to demonstrate skills learned on the day."
J.J. Thermo Fisher Scientific, Train the Trainer Training Skills for the Workplace
Following this training what are you going to do differently
"It will speed up my work with spreadsheets "
A.R. S Sheard Son Limited, Excel Level 3
Any other comments or recommendations
"The trainer is very informative and patient "
D.S. Home Office, Excel Level 3
"Great introduction to a piece of software I've not used before"
N.L. Imperial College Healthcare Trust, Prezi Creating Professional Presentations
"Course was delivered well to someone with limited knowledge and confidence"
L.P. Egger UK, Excel Level 2
"Thoroughly enjoyed it! Clear and concise. Right up my street, can't wait to go away and practice. Once again, thank you for an enjoyable learning experience."
P.A. Nissan, Access Advanced Database Design
Are there any aspects of the course which you feel require improvement
"I think the course was filled with great content and the trainer was very good. Extremely engaging."
S.O. Egger UK, Excel Level 2
Any other comments or recommendations
"Very good, useful course."
K.G. South Tyneside Council, Excel Level 3
"The whole course in general was very good"
S.M. Bilfinger UK, PowerPoint Essentials
"All of it was brilliant, lots I didn't know, the shortcuts, formulas, grouping"
C.Y. ASW, Excel Level 2
What to expect on your course
Expert trainers
Lunch provided*
Course manual included
Drinks and snacks provided*
Small course sizes
1 delegate per laptop
After course support
Wear what you feel comfortable in*
Pens and paper provided
Questions encouraged!
*May differ when training is held at the client’s site.
Why IT Training Solutions?
25
Over 25 years training experience
42
Over 42 thousand already trained
200
Over 200 courses
100
100% expert trainers
Established in 1992, IT Training Solutions Ltd began life as an on-site computer training company in
response to the business worlds growing demand for flexible, high-quality training at an affordable price.
Today, IT Training Solutions Ltd has grown in size and is one of the leading training providers in the
North East, providing training courses on a large number of IT and personal development subjects.
More information on phone in Leeds
We provide phone courses in Leeds, our phone Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which phone Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.
Private Courses
Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.
Public Scheduled Courses
Scheduled Courses easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.
If a public scheduled course is not available for phone in Leeds, we can provide private, or onsite, courses for you in your location. One way or another, contact us to let us know how we can help or to book your courses.
Leeds is set in the beautiful Yorkshire countryside and is the financial, cultural and commercial heart of West Yorkshire, having become the largest city in the Yorkshire and Humber region. As a city, Leeds has seen a remarkable growth rate for private-sector jobs and therefore has a great demand for IT and personal development skills. Flexible Phone training courses have been in high demand in and around Leeds as many organisations expand and diversify throughout the region. In response to this demand for Phone training, we have developed online and classroom Phone training courses which are now available in Leeds. Both online and classroom Phone courses contain the same content.
You can contact us on 0191 377 8377 to discuss your Phone training in Leeds, or use our online service to contact us.
Contact us online or call 0191 377 8377(Mon-Fri, 9am-5pm)
Over 42 000 delegates have already trained with us
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