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Customer Training Courses in Northumberland

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- Customer Care
  
  Duration: 1 Day
  
  Overview: Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- Customer Care Dealing with Difficult and Aggressive Behaviour
  
  Duration: 1 Day
  
  Overview: This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- BCS Agile Foundation Certificate
  
  Duration: 2 Days
  
  Overview: Agile has caught the attention of business leaders in the UK and globally as a means of managing change, reducing time to market, eliminating waste and attracting and retaining customers. The question is - what is Agile Project Management and how does it differ from traditional waterfall? What are the roles, skills and competencies required?
  
  This two-day foundation certificate course is concerned with the use of Agile practices in projects, product and software development.
  
  The course is designed to ensure the delegate has suitable knowledge of the core concepts of Agile practices, the Agile values and principles, across a breadth of Agile methodologies. It is not aimed at preparing delegates to implement a specific Agile approach.
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile
  
  Duration: 1 Day
  
  Overview: This one day, highly interactive, fun, yet practical event has been designed for delegates to learn more about themselves and the different styles of others, increasing personal effectiveness to support the achievement of business and personal goals.
  
  The focus is on individuals becoming more self-aware and identifying how others impact on ourselves and how we impact on other people. Our ability to understand ourselves and others, increases our ability to become for personally effective and influential.
  
  Personal effectiveness and communication skills are key to delivering in our job role, interacting with people, team working and developing teams and individuals. Further development in these skills will have an impact on many areas of day-to-day work e.g. meetings, problem solving; time-management; decision-making and all aspects of communication.
  
  Delegates will have an opportunity to focus on their own personal effectiveness and style and through this, further develop their interpersonal skills.
  
  Each delegate will receive a personal profile, which provides them with information on their personality type, as an aid to understand more about self and others. This will then be used to identify strategies for enhancing personal effectiveness and influence. The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development tool.
  
  https://www.clarity4d.com/about
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- Presentation Skills
  
  Duration: 1 Day
  
  Overview: This interactive workshop enables delegates to develop and refine their presentation and public speaking techniques.
  
  This course involves a high level of delegate participation.
  
  At the end of the course, delegates will be able to plan, outline, and create a presentation. Delegates will also be able to recognise and apply effective presentation techniques.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- PRINCE2 Agile Practitioner Certificate in Agile Project Management
  
  Duration: 3 Days
  
  Overview: This three day course provides delegates with a thorough understanding of the PRINCE2 Agile® guidance, and is aligned to the current version of PRINCE2. During the course we introduce the basic concepts of common agile ways of working, discuss the purpose and context for combining PRINCE2 and the agile way of working, evaluate the focus areas to a project in an agile context, fix and flex the six aspects of a project in an agile context, and be able to apply or tailor the PRINCE2 principles, themes, processes and management products to a project in an agile context.
  
  All relevant course materials are provided, including the official publication 'PRINCE2 Agile'. The course concludes with the PRINCE2 Agile Examination.
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- Telephone Skills
  
  Duration: 1 Day
  
  Overview: Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
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  We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377

Course Title	Duration
You don't seem to have any favourites stored yet. To add a favourite, please click on the heart next to any course in the course lists or in the right menu on a course page. Please note if you delete your cookies, your favourites will disappear. We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377
Customer Care This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Customer Care Dealing with Difficult and Aggressive Behaviour This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

BCS Agile Foundation Certificate Compare 0/4 Compare	2 Days	Obtain a quote for a private event		View Course

Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile Compare 0/4 Compare	1 Day	Course Dates	View Course

Presentation Skills This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

PRINCE2 Agile Practitioner Certificate in Agile Project Management This course can be attended online or at a training venue Compare 0/4 Compare	3 Days	Obtain a quote for a private event		View Course

Telephone Skills This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

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What were the most useful aspects of the course "Explanation of planning, setting objectives "

S.T. Tiplady Safety Services Ltd, Train the Trainer Training Skills for the Workplace

"Many thanks ... good initial overview. "

A.S.L. United Reformed Church Northern Synod, SharePoint and Teams Overview

"I know how to do things properly now so I will spend alot less time googleing!! "

L. , Excel Level 2

Following this training what are you going to do differently "Use Excel in different and easier ways "

P.C. CMR UK Ltd, Excel Level 2

"Very well explained, it was so easy to follow. All excellent, lovely venue. "

M.N. MAN Diesel Turbo UK Ltd, Excel Level 1 Essentials

"Very enjoyable course "

W.M. Gestamp UK Ltd, Excel Level 1 Essentials

"Will definitely use a lot from this course, mostly dashboards and use of formulas. "

H.H. Norseal Ltd, Excel Level 2

"Really good course "

J.E. HMP Full Sutton HMP Gartree, Minute Taking

"Was good that the trainer recognised how I felt and took that on board and was great with it "

R.S. Newcastle City Council, Train the Trainer Training Skills for the Workplace

"Very well presented course with good information, materials and exercises provided. "

A. Demeter Ltd, Excel Level 3

What were the most useful aspects of the course "Dealing with customers "

S.O. SSAIB, Telephone Skills

Following this training what are you going to do differently "PRIME TIME = book time in with myself to concentrate "

H.Y. British Engines UK Ltd, Time Management

Which part of the course did you find particularly valuable "The macro and pivot functions "

S.B. GSK, Excel Level 3

Following this training what are you going to do differently "Now that I know formulas, I won't have to watch how to videos on Youtube, I can just refer back to my training notes. "

S.P. Drummond Central, Excel Level 2

"Very good! "

L.O. Labour Party, Excel Level 2

Virtual Training: What is it? Watch the video:

Welcome to IT Training Solutions!Expert trainers, courses delivered online or in person, small class sizes, flexible content, course materials included and available via your personal training account or in printed form.

Join The Team!

Customer Reviews

What were the most useful aspects of the course "Explanation of planning, setting objectives"

S.T. Tiplady Safety Services Ltd, Train the Trainer Training Skills for the Workplace

"Many thanks ... good initial overview."

A.S.L. United Reformed Church Northern Synod, SharePoint and Teams Overview

"I know how to do things properly now so I will spend alot less time googleing!!"

L. , Excel Level 2

Following this training what are you going to do differently "Use Excel in different and easier ways"

P.C. CMR UK Ltd, Excel Level 2

"Very well explained, it was so easy to follow. All excellent, lovely venue."

M.N. MAN Diesel Turbo UK Ltd, Excel Level 1 Essentials

"Very enjoyable course"

W.M. Gestamp UK Ltd, Excel Level 1 Essentials

"Will definitely use a lot from this course, mostly dashboards and use of formulas."

H.H. Norseal Ltd, Excel Level 2

"Really good course"

J.E. HMP Full Sutton HMP Gartree, Minute Taking

"Was good that the trainer recognised how I felt and took that on board and was great with it "

R.S. Newcastle City Council, Train the Trainer Training Skills for the Workplace

"Very well presented course with good information, materials and exercises provided."

A. Demeter Ltd, Excel Level 3

What were the most useful aspects of the course "Dealing with customers"

S.O. SSAIB, Telephone Skills

Following this training what are you going to do differently "PRIME TIME = book time in with myself to concentrate"

H.Y. British Engines UK Ltd, Time Management

Which part of the course did you find particularly valuable "The macro and pivot functions"

S.B. GSK, Excel Level 3

Following this training what are you going to do differently "Now that I know formulas, I won't have to watch how to videos on Youtube, I can just refer back to my training notes."

S.P. Drummond Central, Excel Level 2

"Very good!"

L.O. Labour Party, Excel Level 2

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More information on customer in Northumberland The north

We provide customer courses in Northumberland The north, our customer Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which customer Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.

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Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.

Public Scheduled Courses

Scheduled Courses easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.

If a public scheduled course is not available for customer in Northumberland The north, we can provide private, or onsite, courses for you in your location. One way or another, contact us to let us know how we can help or to book your courses.

Customer training courses are available in in Northumberland, you can call us on 0191 377 8377 to discuss your training options, we will be happy to help you find the right training solutions for you.

Contact us online or call
0191 377 8377 (Mon-Fri, 9am-5pm)

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0191 377 8377 ^{Monday-Friday, 9am-5pm}
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Flexible content
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Customer Training Courses in Northumberland

More information on customer in Northumberland The north

Private Courses

Public Scheduled Courses

Contact us online or call 0191 377 8377 (Mon-Fri, 9am-5pm)

Contact us online or call
0191 377 8377 (Mon-Fri, 9am-5pm)