✖

Reset your password To start, please enter your username

Reset your password If an account exists using the username you entered, you will receive an email with a reset code, please use this to reset your password.

Please check your spam folder or call us on 0191 377 8377 if you have trouble finding your reset code.

✖

We use cookies to offer you a better experience and to analyse how visitors use our site, for more information please click here . Thank you.

Cookies are small text files that are stored on your computer, phone, tablet or other web enabled device when you visit a website.
We use the following cookies linked to analytics:
_ga, __gat_gtag_UA_845645_1 and _gid

Our cookies do not store private data or data that can identify you personally.

To view full cookie information please click here

Accept All

Functional Only

Menu

Menu
X

Contact
Click to enquire online or call on 0191 377 8377
Contact Online
Sign in

All Courses All Services Public Course Schedule Compare Courses

Courses

Consultancy & Support

Remote Hourly Support Data Management Solutions Microsoft Office Support

After Course & About

Course Info

Public Scheduled Course Dates Training Venue Information Course Types & Bespoke Training Course FAQs Course Feedback T&Cs

After Course

Evaluate Your Course Trainer Login

About Us

Join Our Team

0191 377 8377

All Microsoft Management Adobe AutoDesk Personal
Development Technical IT Sage Entrepreneurship Graphic
Design Web
Development Environment
Health and Safety

Customer Training Courses in Durham

Skip to: Courses Reviews About Your Course Why Us?

Show my favourites

Compare courses

Filter activated
Remove filter
Showing favourite courses only
Remove filter
Go to favourites

- Customer Care
  
  Duration: 1 Day
  
  Overview: Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- Customer Care Dealing with Difficult and Aggressive Behaviour
  
  Duration: 1 Day
  
  Overview: This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- BCS Agile Foundation Certificate
  
  Duration: 2 Days
  
  Overview: Agile has caught the attention of business leaders in the UK and globally as a means of managing change, reducing time to market, eliminating waste and attracting and retaining customers. The question is - what is Agile Project Management and how does it differ from traditional waterfall? What are the roles, skills and competencies required?
  
  This two-day foundation certificate course is concerned with the use of Agile practices in projects, product and software development.
  
  The course is designed to ensure the delegate has suitable knowledge of the core concepts of Agile practices, the Agile values and principles, across a breadth of Agile methodologies. It is not aimed at preparing delegates to implement a specific Agile approach.
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile
  
  Duration: 1 Day
  
  Overview: This one day, highly interactive, fun, yet practical event has been designed for delegates to learn more about themselves and the different styles of others, increasing personal effectiveness to support the achievement of business and personal goals.
  
  The focus is on individuals becoming more self-aware and identifying how others impact on ourselves and how we impact on other people. Our ability to understand ourselves and others, increases our ability to become for personally effective and influential.
  
  Personal effectiveness and communication skills are key to delivering in our job role, interacting with people, team working and developing teams and individuals. Further development in these skills will have an impact on many areas of day-to-day work e.g. meetings, problem solving; time-management; decision-making and all aspects of communication.
  
  Delegates will have an opportunity to focus on their own personal effectiveness and style and through this, further develop their interpersonal skills.
  
  Each delegate will receive a personal profile, which provides them with information on their personality type, as an aid to understand more about self and others. This will then be used to identify strategies for enhancing personal effectiveness and influence. The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development tool.
  
  https://www.clarity4d.com/about
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- Presentation Skills
  
  Duration: 1 Day
  
  Overview: This interactive workshop enables delegates to develop and refine their presentation and public speaking techniques.
  
  This course involves a high level of delegate participation.
  
  At the end of the course, delegates will be able to plan, outline, and create a presentation. Delegates will also be able to recognise and apply effective presentation techniques.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- Telephone Skills
  
  Duration: 1 Day
  
  Overview: Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- You don't seem to have any favourites stored yet. To add a favourite, please click on the heart next to any course in the course lists or in the right menu on a course page.
  
  Please note if you delete your cookies, your favourites will disappear.
  
  We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377

Course Title	Duration
You don't seem to have any favourites stored yet. To add a favourite, please click on the heart next to any course in the course lists or in the right menu on a course page. Please note if you delete your cookies, your favourites will disappear. We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377
Customer Care This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Customer Care Dealing with Difficult and Aggressive Behaviour This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

BCS Agile Foundation Certificate Compare 0/4 Compare	2 Days	Obtain a quote for a private event		View Course

Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile Compare 0/4 Compare	1 Day	Course Dates	View Course

Presentation Skills This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Telephone Skills This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

No results found on this page, searching our other courses

Ask us a question:

Call us on
0191 377 8377
to discuss your requirements.
Mon-Fri 9am-5pm.
Ask A Question
Name*

Email*

I would like IT Training solutions Ltd to keep me informed with offers and news it believes would interest me*

Yes

No

By submitting this form, you consent to IT Training Solutions Ltd storing your information in order to respond to your request.

Following this training what are you going to do differently "I have not used Sage before, so this has given be a good insight of what it's about. I will be able to start using it feeling a bit more confident. "

E.M. Newcastle GP Services, Sage Accounts Level 1

Which part of the course did you find particularly valuable "All of it "

D.C. anwen construction, Computers for Beginners and Getting Started with MS Office

"Very informative practical course. "

T.W. Stobart Rail Ltd, Excel Level 2

"All of it was valuable and helpful "

P.S. Thermo Fisher Scientific, Train the Trainer Training Skills for the Workplace

Following this training what are you going to do differently "I have a new perspective on project management and am able to understand most of the aspects required "

M. , Project Management Essentials

Which part of the course did you find particularly valuable "All of it, but mostly use of formula and tables "

S.H. GSK, Excel Level 2

Which part of the course did you find particularly valuable "All aspects "

D.S. Thermo Fisher Scientific, Train the Trainer Training Skills for the Workplace

Following this training what are you going to do differently "Play around a lot more and be more confident with excel. "

J. LHP, Excel Level 1 Essentials

"Very satisfied with the course "

V.K. , Excel Level 3

Would it be possible to use your feedback in our marketing we only use your initials and organisation name "Very beneficial and informative session with a subject matter expert! "

Y.B. EGGER UK, Excel Analysing and Presenting Data with Dashboards and Pivot Tables

"The course flew by and the course convenor was very good at their job. Will definitely be using ITTS courses in the future. "

N.B. DCC, Excel Business Intelligence using Excel Power Tools

"Confidence has grown and I'm raring to go. I came confused and left armed with information and knowledge "

K.J. Direct Rail Services, Minute Taking

"Trainer was excellent, very enthusiastic and knowledgeable. "

A.M. Nissan, Excel Level 2

"Very competent and thorough course "

S.W. Land Digital Agency, Train the Trainer Training Skills for the Workplace

"Great course, very interesting "

J. , Redefining PowerPoint Design Create Present with Impact

Virtual Training: What is it? Watch the video:

Welcome to IT Training Solutions!Expert trainers, courses delivered online or in person, small class sizes, flexible content, course materials included and available via your personal training account or in printed form.

Join The Team!

Customer Reviews

E.M. Newcastle GP Services, Sage Accounts Level 1

Which part of the course did you find particularly valuable "All of it"

D.C. anwen construction, Computers for Beginners and Getting Started with MS Office

"Very informative practical course."

T.W. Stobart Rail Ltd, Excel Level 2

"All of it was valuable and helpful"

P.S. Thermo Fisher Scientific, Train the Trainer Training Skills for the Workplace

Following this training what are you going to do differently "I have a new perspective on project management and am able to understand most of the aspects required"

M. , Project Management Essentials

Which part of the course did you find particularly valuable "All of it, but mostly use of formula and tables"

S.H. GSK, Excel Level 2

Which part of the course did you find particularly valuable "All aspects "

D.S. Thermo Fisher Scientific, Train the Trainer Training Skills for the Workplace

Following this training what are you going to do differently "Play around a lot more and be more confident with excel."

J. LHP, Excel Level 1 Essentials

"Very satisfied with the course"

V.K. , Excel Level 3

Would it be possible to use your feedback in our marketing we only use your initials and organisation name "Very beneficial and informative session with a subject matter expert!"

Y.B. EGGER UK, Excel Analysing and Presenting Data with Dashboards and Pivot Tables

"The course flew by and the course convenor was very good at their job. Will definitely be using ITTS courses in the future."

N.B. DCC, Excel Business Intelligence using Excel Power Tools

"Confidence has grown and I'm raring to go. I came confused and left armed with information and knowledge"

K.J. Direct Rail Services, Minute Taking

"Trainer was excellent, very enthusiastic and knowledgeable."

A.M. Nissan, Excel Level 2

"Very competent and thorough course"

S.W. Land Digital Agency, Train the Trainer Training Skills for the Workplace

"Great course, very interesting"

J. , Redefining PowerPoint Design Create Present with Impact

Why IT Training Solutions?

Friendly, knowledgeable trainers
Adaptable, flexible training solutions: we work along with you to find training which fits your requirements
Small class sizes
Choice of training locations
100% trainer led
Over 30 years experience training

Your Course Portal

Access your course materials online via your own personal training account*.

More information on customer in Durham

We provide customer courses in Durham, our customer Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which customer Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.

Private Courses

Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.

Public Scheduled Courses

Scheduled Courses easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.

If a public scheduled course is not available for customer in Durham, we can provide private, or onsite, courses for you in your location. One way or another, contact us to let us know how we can help or to book your courses.

Customer training courses are available in in Durham, you can call us on 0191 377 8377 to discuss your training options, we will be happy to help you find the right training solutions for you.

Contact us online or call
0191 377 8377 (Mon-Fri, 9am-5pm)

Click here to contact us online

.JavaScriptEnabledForm { display: none !important; visibility: hidden !important; } .JavaScriptDisabledForm { display: block !important; visibility: visible !important; }

Contact Information:

0191 377 8377 ^{Monday-Friday, 9am-5pm}
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU

Flexible content
Virtual courses
Classroom training
Small class sizes
Course materials included
Lunch and refreshments at our training venues
Expert trainers
Questions encouraged

This site requires JavaScript - JavaScript is currently disabled on your device, please be aware that certain functionality may not work until you enable JavaScript.

Customer Training Courses in Durham

More information on customer in Durham

Private Courses

Public Scheduled Courses

Contact us online or call 0191 377 8377 (Mon-Fri, 9am-5pm)

Contact us online or call
0191 377 8377 (Mon-Fri, 9am-5pm)