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Dealing With Aggression Training Courses in Leeds

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- Assertiveness Skills
  
  Duration: 1 Day
  
  Overview: Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- Conflict Management
  
  Duration: 1 Day
  
  Overview: Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- Customer Care Dealing with Difficult and Aggressive Behaviour
  
  Duration: 1 Day
  
  Overview: This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- Telephone Skills
  
  Duration: 1 Day
  
  Overview: Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- Customer Care
  
  Duration: 1 Day
  
  Overview: Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- Managing Employee Mental Well-being - Managing Stress in Others
  
  Duration: 1 Day
  
  Overview: Work-related stress (WRS) accounts for 37% of all ill health cases and 45% of all working days lost due to ill health. The total number of working days lost in 2015/16 was 11.7 million. The overall economic cost to Great Britain was estimated to be over £5 billion. (HSE)
  
  As an employer/ manager/supervisor, you have a key role in minimising the risk of stress in the workplace. Understanding how stress can affect the health of staff, reduce their productivity and lead to performance issues for both individuals, teams and your organisation, undoubtedly stands you in good stead to prevent harm and create a positive working environment.
  
  Because stress can be caused by external and internal factors, managers need to be able to help staff by controlling the pressure from the organisation. In addition to be able to offer support to any individual who either approaches you or who you identify as showing signs of stress.
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
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  We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377

Course Title	Duration
You don't seem to have any favourites stored yet. To add a favourite, please click on the heart next to any course in the course lists or in the right menu on a course page. Please note if you delete your cookies, your favourites will disappear. We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377
Assertiveness Skills Compare 0/4 Compare	1 Day	Course Dates	View Course

Conflict Management This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Customer Care Dealing with Difficult and Aggressive Behaviour This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Telephone Skills This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Customer Care This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Managing Employee Mental Well-being - Managing Stress in Others This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Obtain a quote for a private event		View Course

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"Great facilities and really helpful trainer "

V.P. MGL, Microsoft Power BI Desktop

Following this training what are you going to do differently "Manage 1:1 situations more confidently "

J.F. , Stepping up to Management

"It was a great introduction to the basics and covered all the essentials. Well paced and delivered clearly and competently. "

D.M. Leeds Yorkshire HA Ltd, OneNote Essentials

Following this training what are you going to do differently "It will save alot of time on my day to day knowing the shortcuts and how excel can help me to work faster "

H.S. Dartmouth Global Trading Co Ltd, Excel Level 1 Essentials

"excellent clear training "

G.T. Public course, Microsoft Power BI Desktop

Which part of the course did you find particularly valuable "The trainer allowed us to ask questions and was able to give me advice on how to handle a particular scenario I struggle with at work "

B.P. TLW Solicitors, Telephone Skills

Which part of the course did you find particularly valuable "Learning how to use the formula to manipulate data "

P.C. NHS Fleet Solutions, Crystal Reports Level 1

"Everything was of value "

K.H. merton county council, Word Essentials

Following this training what are you going to do differently "Use autoformulas to comprise sheets "

S.C. Burnetts Solicitors, Excel Level 2

Which part of the course did you find particularly valuable "The techniques used for coping the important information "

A.S. Skills for Care, Minute Taking and Speedwriting

Which part of the course did you find particularly valuable "Lookups and Pivot tables but I feel as though I have learned lots from each unit we covered. "

L.W. County Durham Community Foundation, Excel Level 3

"Course was very well delivered, ideal amount of time on each section. No suggestions for improvement. "

P.T. South Tyneside Council, Excel Level 2

Following this training what are you going to do differently "I will be able to apply the knowledge of things I learnt during the training. "

M.A. Watmos, Microsoft Office 365 Overview

"Made Excel interesting, thank you! "

J.G. Jelf Insurance Brokers, Excel Analysing and Presenting Data with Dashboards and Pivot Tables

Which part of the course did you find particularly valuable "All of it, but mostly use of formula and tables "

S.H. GSK, Excel Level 2

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Dealing With Aggression Reviews

"Great facilities and really helpful trainer"

V.P. MGL, Microsoft Power BI Desktop

Following this training what are you going to do differently "Manage 1:1 situations more confidently "

J.F. , Stepping up to Management

"It was a great introduction to the basics and covered all the essentials. Well paced and delivered clearly and competently."

D.M. Leeds Yorkshire HA Ltd, OneNote Essentials

Following this training what are you going to do differently "It will save alot of time on my day to day knowing the shortcuts and how excel can help me to work faster"

H.S. Dartmouth Global Trading Co Ltd, Excel Level 1 Essentials

"excellent clear training"

G.T. Public course, Microsoft Power BI Desktop

Which part of the course did you find particularly valuable "The trainer allowed us to ask questions and was able to give me advice on how to handle a particular scenario I struggle with at work"

B.P. TLW Solicitors, Telephone Skills

Which part of the course did you find particularly valuable "Learning how to use the formula to manipulate data "

P.C. NHS Fleet Solutions, Crystal Reports Level 1

"Everything was of value"

K.H. merton county council, Word Essentials

Following this training what are you going to do differently "Use autoformulas to comprise sheets"

S.C. Burnetts Solicitors, Excel Level 2

Which part of the course did you find particularly valuable "The techniques used for coping the important information"

A.S. Skills for Care, Minute Taking and Speedwriting

Which part of the course did you find particularly valuable "Lookups and Pivot tables but I feel as though I have learned lots from each unit we covered."

L.W. County Durham Community Foundation, Excel Level 3

"Course was very well delivered, ideal amount of time on each section. No suggestions for improvement."

P.T. South Tyneside Council, Excel Level 2

Following this training what are you going to do differently "I will be able to apply the knowledge of things I learnt during the training."

M.A. Watmos, Microsoft Office 365 Overview

"Made Excel interesting, thank you! "

J.G. Jelf Insurance Brokers, Excel Analysing and Presenting Data with Dashboards and Pivot Tables

Which part of the course did you find particularly valuable "All of it, but mostly use of formula and tables"

S.H. GSK, Excel Level 2

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More information on aggression aggressive in Leeds

We provide aggression aggressive courses in Leeds, our aggression aggressive Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which aggression aggressive Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.

Private Courses

Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.

Public Scheduled Courses

Scheduled Courses easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.

If a public scheduled course is not available for aggression aggressive in Leeds, we can provide private, or onsite, courses for you in your location. One way or another, contact us to let us know how we can help or to book your courses.

Leeds is set in the beautiful Yorkshire countryside and is the financial, cultural and commercial heart of West Yorkshire, having become the largest city in the Yorkshire and Humber region. As a city, Leeds has seen a remarkable growth rate for private-sector jobs and therefore has a great demand for IT and personal development skills. Flexible Dealing With Aggression training courses have been in high demand in and around Leeds as many organisations expand and diversify throughout the region. In response to this demand for Dealing With Aggression training, we have developed online and classroom Dealing With Aggression training courses which are now available in Leeds. Both online and classroom Dealing With Aggression courses contain the same content.

You can contact us on 0191 377 8377 to discuss your Dealing With Aggression training in Leeds, or use our online service to contact us.

Contact us online or call
0191 377 8377 (Mon-Fri, 9am-5pm)

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Dealing With Aggression Training Courses in Leeds

More information on aggression aggressive in Leeds

Private Courses

Public Scheduled Courses

Contact us online or call 0191 377 8377 (Mon-Fri, 9am-5pm)

Contact us online or call
0191 377 8377 (Mon-Fri, 9am-5pm)