Course
Assertiveness Skills
Public Scheduled Dates
Private Courses
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Public scheduled prices per delegate +VAT
This course is available as a private event. A private event can be held at one of our venues, your location, or somewhere else if you prefer.
Course Duration
1 Day Overview
Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness.
Prerequisites
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- There are no prerequisites for this course.
Objectives
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- Stand up for their own or other people's rights in a calm and positive way
- Establish the different styles of communication and the impact they have on others
- Identify the barriers to effective communication
- Understand how beliefs and experience influence communication style
- Evaluate the effectiveness of their own communication style
- Explore and plan a strategy to improve their personal communication effectiveness
What's included
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- Lunch and refreshments when training is delivered at our training venues
- Comprehensive course materials and exercises
Course Content
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What is Assertiveness?
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Understanding communicationBarriers to effective communication
Ways to improve communication
How effective a communicator are you? Communication assessment
Communication styles and their implications
Feedback – johari window -
How to help build, boost and develop self-confidence and assertivenessMethods and Techniques
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Rights and Responsibilities in assertiveness
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BeliefsUnassertive beliefs
Aggressive beliefs
Personal reflection -
Types of AssertionBasic
Empathic
Escalating
I - language -
Behaviours associated with assertive, passive and aggressive communication stylesNon-verbal behaviour
Verbal behaviour -
Personal Action Plan
Latest Course Reviews
Which part of the course did you find particularly valuable?
"How to identify and change my beliefs for the better"
J.R. Galliford Try, Assertiveness Skills
Following this training what are you going to do differently?
"Communicate better with internal and external parties"
J.R. Galliford Try, Assertiveness Skills
Which part of the course did you find particularly valuable?
"Understanding my personal objectives and challenges and talking through them with examples of goals to improve"
C.R. Froneri International plc, Assertiveness Skills
What were the most useful aspects of the course?
"Self reflection and analysis made me rethink how I will approach situations with more confidence than before"
S.C. PP, Assertiveness Skills
Learn with IT Training Solutions. Small class sizes. Course materials included. Flexible course content. Expert trainers and tried & tested training methods. Course materials available online using your personal training account.
Please contact us to book a place or request a quote for your course.
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Course Options
Please contact us to discuss options for this coursePublic ScheduledPublic ScheduledFixed content, fixed date, fixed location, fixed length, multiple organisations - All you need to do is choose which course you would like to attend and contact us to book!PrivatePrivateFlexible content, flexible date, flexible location, variable length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.BespokeBespokeBespoke private training can be based on an existing course or a number of lessons taken from several courses, we can also write bespoke courses for you based on your in-house systems or development program.
- Virtual Training
IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk
Printed:3/29/2024 6:19:06 AM
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk
Printed:3/29/2024 6:19:06 AM