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Course Assertiveness Skills
  • Public Scheduled Price£255 +VAT
  • Course Duration1 Day
  • Course Options
    Public Scheduled
    Public Scheduled
    Fixed content, fixed date, fixed location, fixed length, multiple organisations - All you need to do is choose which course you would like to attend and contact us to book!
    Private
    Private
    Flexible content, flexible date, flexible location, variable length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.
    Bespoke
    Bespoke
    Bespoke private training can be based on an existing course or a number of lessons taken from several courses, we can also write bespoke courses for you based on your in-house systems or development program.
  • Latest Reviews
    What were the most useful aspects of the course?"Self reflection and analysis made me rethink how I will approach situations with more confidence than before"

    S.C. PP, Assertiveness Skills

    Which part of the course did you find particularly valuable?"Understanding my personal objectives and challenges and talking through them with examples of goals to improve"

    C.R. Froneri International plc, Assertiveness Skills

    Following this training what are you going to do differently?"Communicate better with internal and external parties"

    J.R. Galliford Try, Assertiveness Skills

    Which part of the course did you find particularly valuable?"How to identify and change my beliefs for the better"

    J.R. Galliford Try, Assertiveness Skills

Overview
Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness.
Prerequisites
    • There are no prerequisites for this course.
Objectives
    • Stand up for their own or other people's rights in a calm and positive way
    • Establish the different styles of communication and the impact they have on others
    • Identify the barriers to effective communication
    • Understand how beliefs and experience influence communication style
    • Evaluate the effectiveness of their own communication style
    • Explore and plan a strategy to improve their personal communication effectiveness
What's included
    • Lunch and refreshments when training is delivered at our training venues
    • Comprehensive course materials and exercises
Course Content
    • What is Assertiveness?
    • Understanding communication
      Barriers to effective communication
      Ways to improve communication
      How effective a communicator are you? Communication assessment
      Communication styles and their implications
      Feedback – johari window
    • How to help build, boost and develop self-confidence and assertiveness
      Methods and Techniques
    • Rights and Responsibilities in assertiveness
    • Beliefs
      Unassertive beliefs
      Aggressive beliefs
      Personal reflection
    • Types of Assertion
      Basic
      Empathic
      Escalating
      I - language
    • Behaviours associated with assertive, passive and aggressive communication styles
      Non-verbal behaviour
      Verbal behaviour
    • Personal Action Plan

 

Latest Course Reviews
Which part of the course did you find particularly valuable?"How to identify and change my beliefs for the better"

J.R. Galliford Try, Assertiveness Skills

Following this training what are you going to do differently?"Communicate better with internal and external parties"

J.R. Galliford Try, Assertiveness Skills

Which part of the course did you find particularly valuable?"Understanding my personal objectives and challenges and talking through them with examples of goals to improve"

C.R. Froneri International plc, Assertiveness Skills

What were the most useful aspects of the course?"Self reflection and analysis made me rethink how I will approach situations with more confidence than before"

S.C. PP, Assertiveness Skills

 

IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk

Printed: 23 Aug 19

 

 

 

Contact us

  • Name*:*
  • Organisation:
  • Telephone:
  • Email:*
  • Message*:*
  • Send me a copy of this email
  • Send me course updates from time to time via email

    Your subscription will naturally terminate after your chosen time limit. We will get in touch just before the end so that you can subscribe again if you would like to continue receiving information after that point.

* Required Fields