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ITIL Courses

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    • ITIL® 4 Foundation Certificate in IT Service Management
      Duration: 3 Days
      Overview: The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.

      ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.

      The course is comprised of interactive learning sessions, exercises which reinforce the knowledge gained and practice exam questions. In preparation for taking the certificate exam on the final day, delegates will need to plan to spend 90-120 minutes each evening on revision and example examination questions.
      Public Scheduled Dates:
      Public scheduled prices per delegate. All prices +VAT
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      Private Courses:
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"I have many new skills within the software that I will use on a daily basis "

B.E. Nordem Ltd, Sage Accounts Level 1

Following this training what are you going to do differently "Now feel confident to try out DAX in calculations and to make alterations to layouts, etc. "

A.R. Durham County Council, Microsoft Power BI Desktop

"I recently attended the Level 1 course, so this was a perfect and relevant next step in my Excel training. Picked up some tips which will assist me everyday back in the office. Great course, much appreciated. "

H.M. Nissan, Excel Level 2

"I know how to do things properly now so I will spend alot less time googleing!! "

L. , Excel Level 2

Following this training what are you going to do differently "Learn to say no to people when I need to focus on my key tasks "

V.W. North East Business Innovation Centre, Time Management

"Well explained. Nicely paced "

M.L. Emotional Logic, Excel Level 3

Which part of the course did you find particularly valuable "All useful particularly graphs, making tables and copying formula "

G.H. Capstone Foster Care, Excel Level 1 Essentials

"Very good and useful course. "

J.O. Northumbria University, Adobe InDesign Level 1

"The course was very informative "

S.M. Esh Construction, Microsoft Project Essentials

"Trainer was very enthusiastic about Excel and how it could help. I found it quite infectious! "

A.S. The HR Dept Durham Newcastle South, Excel Level 3

"This has been a very useful course. "

S.F. Nissan, VBA Essentials using Excel

"The course flew by and the course convenor was very good at their job. Will definitely be using ITTS courses in the future. "

N.B. DCC, Excel Business Intelligence using Excel Power Tools

"Was good that the trainer recognised how I felt and took that on board and was great with it "

R.S. Newcastle City Council, Train the Trainer Training Skills for the Workplace

"Thank you very much, I feel I have learned a great deal. "

J.C. , Excel Level 1 Essentials

Following this training what are you going to do differently "Start sharing knowledge / creating monthly reports with what I've learned to share with other teams about page effectiveness / popular pages. "

A.M. South Tyneside and Sunderland NHS Foundation Trust, Google Analytics Essentials GA4

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