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Phone Training Courses in Durham

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- Telephone Skills
  
  Duration: 1 Day
  
  Overview: Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
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You don't seem to have any favourites stored yet. To add a favourite, please click on the heart next to any course in the course lists or in the right menu on a course page. Please note if you delete your cookies, your favourites will disappear. We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377
Telephone Skills This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

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"[The trainer] was brillant explained everything and took time to help, course was very enjoyable and relevant to my job "

C.B. , Computers for Beginners and Getting Started with MS Office

"All of it was valuable and helpful "

P.S. Thermo Fisher Scientific, Train the Trainer Training Skills for the Workplace

Which part of the course did you find particularly valuable "The tips given throughout the session are really useful "

M.R. XPS Pensions Group, Train the Trainer Training Skills for the Workplace

Which part of the course did you find particularly valuable "I enjoyed how adele layed the framework out for me to build my skills for the basics. I can now take another course to grow my skills from this. No bad habits! "

S. Rowen Homes, Excel Essentials

Following this training what are you going to do differently "Use shortcuts more effectively "

W.O. S Sheard Son Limited, Excel Level 3

Which part of the course did you find particularly valuable "The practical approach of trying every aspect whether I had already done it before or I was trying it for the first time. It was a safe space to make mistakes and a very encouraging environment. "

S.A. Fujifilm Diosynth Biotechnologies, Excel Level 2

"Well explained. Nicely paced "

M.L. Emotional Logic, Excel Level 3

Any other comments or recommendations "Thanks to Rob for spending the time to patiently take us through the course "

S.C. Lansinoh, Microsoft Project Essentials

"Great couple of days "

L.A. Tekmar, Microsoft Project Essentials

Following this training what are you going to do differently "Build sheets with more quot;depthquot; now I have a better understanding of scope "

L.S. Intermarketing, Excel Level 2

"Trainer was really informative "

M.M. Watmos, Outlook Overview and MS Teams for Attendees

"I found all the information useful and was able to follow all instructions given to me. "

E.M. Newcastle GP Services, Sage Accounts Level 1

Any other comments or recommendations "I have obtained so much from this course, would recommend to anyone "

A.M. PX Group, Word Advanced Features

"[The trainer] was very knowledgeable, engaging and approachable. The course was very well put together, the content was suitable for someone with little VBASIC knowledge "

L.W. CPI, VBA Essentials using Excel

"Really helpful training session "

C. V4 Services Ltd, Microsoft Teams in Office 365 Essentials

Virtual Training: What is it? Watch the video:

Welcome to IT Training Solutions!Expert trainers, courses delivered online or in person, small class sizes, flexible content, course materials included and available via your personal training account or in printed form.

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Phone Reviews

"[The trainer] was brillant explained everything and took time to help, course was very enjoyable and relevant to my job"

C.B. , Computers for Beginners and Getting Started with MS Office

"All of it was valuable and helpful"

P.S. Thermo Fisher Scientific, Train the Trainer Training Skills for the Workplace

Which part of the course did you find particularly valuable "The tips given throughout the session are really useful"

M.R. XPS Pensions Group, Train the Trainer Training Skills for the Workplace

S. Rowen Homes, Excel Essentials

Following this training what are you going to do differently "Use shortcuts more effectively "

W.O. S Sheard Son Limited, Excel Level 3

S.A. Fujifilm Diosynth Biotechnologies, Excel Level 2

"Well explained. Nicely paced"

M.L. Emotional Logic, Excel Level 3

Any other comments or recommendations "Thanks to Rob for spending the time to patiently take us through the course"

S.C. Lansinoh, Microsoft Project Essentials

"Great couple of days"

L.A. Tekmar, Microsoft Project Essentials

Following this training what are you going to do differently "Build sheets with more quot;depthquot; now I have a better understanding of scope "

L.S. Intermarketing, Excel Level 2

"Trainer was really informative"

M.M. Watmos, Outlook Overview and MS Teams for Attendees

"I found all the information useful and was able to follow all instructions given to me."

E.M. Newcastle GP Services, Sage Accounts Level 1

Any other comments or recommendations "I have obtained so much from this course, would recommend to anyone "

A.M. PX Group, Word Advanced Features

"[The trainer] was very knowledgeable, engaging and approachable. The course was very well put together, the content was suitable for someone with little VBASIC knowledge"

L.W. CPI, VBA Essentials using Excel

"Really helpful training session"

C. V4 Services Ltd, Microsoft Teams in Office 365 Essentials

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More information on phone in Durham

We provide phone courses in Durham, our phone Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which phone Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.

Private Courses

Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.

Public Scheduled Courses

Scheduled Courses easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.

If a public scheduled course is not available for phone in Durham, we can provide private, or onsite, courses for you in your location. One way or another, contact us to let us know how we can help or to book your courses.

Phone training courses are available in in Durham, you can call us on 0191 377 8377 to discuss your training options, we will be happy to help you find the right training solutions for you.

Contact us online or call
0191 377 8377 (Mon-Fri, 9am-5pm)

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Contact Information:

0191 377 8377 ^{Monday-Friday, 9am-5pm}
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU

Flexible content
Virtual courses
Classroom training
Small class sizes
Course materials included
Lunch and refreshments at our training venues
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Phone Training Courses in Durham

More information on phone in Durham

Private Courses

Public Scheduled Courses

Contact us online or call 0191 377 8377 (Mon-Fri, 9am-5pm)

Contact us online or call
0191 377 8377 (Mon-Fri, 9am-5pm)