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Contact us online or call us on 0191 377 8377

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Customer Care Courses in the UK
Customer Care Courses
    • Customer Care Dealing with Difficult and Aggressive Behaviour 1 Day,
      £255 +VAT?
      Price per delegate on a public scheduled course. Private courses are also available, please request a quote for prices. All prices +VAT.
      This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal... View Full Course
    • Customer Care 1 Day,
      £255 +VAT?
      Price per delegate on a public scheduled course. Private courses are also available, please request a quote for prices. All prices +VAT.
      Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers. View Full Course

 


Customer Care Reviews
How would you rate the facilities overall?"Excellent modern facilities "

S.O. Railway Housing Association, Customer Care Dealing with Difficult and Aggressive Behaviour

How would you rate the course content overall?"Given very helpful and useful guidance "

S.O. Railway Housing Association, Customer Care Dealing with Difficult and Aggressive Behaviour

Which part of the course did you find particularly valuable?"Discussion around dealing with complaints "

R.B. Cirrus Environmental Soultions Ltd, Customer Care

Any other comments or recommendations?"Excellent informative course"

L.M. HBC Vehicle Services Ltd, Customer Care Dealing with Difficult and Aggressive Behaviour

"The full course was interesting and valuable "

J.A. Cirrus Environmental Soultions Ltd, Customer Care

Following this training what are you going to do differently?"Think about how I engage with my customers and build relationships "

J.A. Cirrus Environmental Soultions Ltd, Customer Care

Any other comments or recommendations?"Brilliant and well presented "

F.R. HBC Vehicle Services Ltd, Customer Care Dealing with Difficult and Aggressive Behaviour

What to expect on your course
  • Expert trainers
  • Lunch provided*
  • Course manual included
  • Drinks and snacks provided*
  • Small course sizes
  • 1 delegate per laptop
  • After course support
  • Wear what you feel comfortable in*
  • Pens and paper provided
  • Questions encouraged!
  • *May differ when training is held at the client’s site.

 

 

Why IT Training Solutions?
  • 25
    Over 25 years training experience
  • 42
    Over 42 thousand already trained
  • 200
    Over 200 courses
  • 100
    100% expert trainers
  • Established in 1992, IT Training Solutions Ltd began life as an on-site computer training company in response to the business worlds growing demand for flexible, high-quality training at an affordable price. Today, IT Training Solutions Ltd has grown in size and is one of the leading training providers in the North East, providing training courses on a large number of IT and personal development subjects.

More information on Customer Care in the UK

We provide Customer Care courses in the UK, our Customer Care courses can be available as scheduled or private courses , meaning that you can benefit from training that fits your exact requirements. If you are unsure which Customer Care courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.


Private courses

Private courses are the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.


Public Scheduled Courses

Scheduled courses are easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.

If a public scheduled course is not available for Customer Care in the UK, we can provide private, or onsite, courses for you in your location. One way or another, contact us to let us know how we can help or to book your courses.

Contact us

  • Name*:*
  • Organisation:
  • Telephone:
  • Email:*
  • Message*:*
  • Send me a copy of this email
  • Send me course updates from time to time via email

    Your subscription will naturally terminate after your chosen time limit. We will get in touch just before the end so that you can subscribe again if you would like to continue receiving information after that point.

* Required Fields