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Customer Training Courses in Birmingham

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- Customer Care
  
  Duration: 1 Day
  
  Overview: Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- Customer Care Dealing with Difficult and Aggressive Behaviour
  
  Duration: 1 Day
  
  Overview: This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- BCS Agile Foundation Certificate
  
  Duration: 2 Days
  
  Overview: Agile has caught the attention of business leaders in the UK and globally as a means of managing change, reducing time to market, eliminating waste and attracting and retaining customers. The question is - what is Agile Project Management and how does it differ from traditional waterfall? What are the roles, skills and competencies required?
  
  This two-day foundation certificate course is concerned with the use of Agile practices in projects, product and software development.
  
  The course is designed to ensure the delegate has suitable knowledge of the core concepts of Agile practices, the Agile values and principles, across a breadth of Agile methodologies. It is not aimed at preparing delegates to implement a specific Agile approach.
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile
  
  Duration: 1 Day
  
  Overview: This one day, highly interactive, fun, yet practical event has been designed for delegates to learn more about themselves and the different styles of others, increasing personal effectiveness to support the achievement of business and personal goals.
  
  The focus is on individuals becoming more self-aware and identifying how others impact on ourselves and how we impact on other people. Our ability to understand ourselves and others, increases our ability to become for personally effective and influential.
  
  Personal effectiveness and communication skills are key to delivering in our job role, interacting with people, team working and developing teams and individuals. Further development in these skills will have an impact on many areas of day-to-day work e.g. meetings, problem solving; time-management; decision-making and all aspects of communication.
  
  Delegates will have an opportunity to focus on their own personal effectiveness and style and through this, further develop their interpersonal skills.
  
  Each delegate will receive a personal profile, which provides them with information on their personality type, as an aid to understand more about self and others. This will then be used to identify strategies for enhancing personal effectiveness and influence. The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development tool.
  
  https://www.clarity4d.com/about
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- Presentation Skills
  
  Duration: 1 Day
  
  Overview: This interactive workshop enables delegates to develop and refine their presentation and public speaking techniques.
  
  This course involves a high level of delegate participation.
  
  At the end of the course, delegates will be able to plan, outline, and create a presentation. Delegates will also be able to recognise and apply effective presentation techniques.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- Telephone Skills
  
  Duration: 1 Day
  
  Overview: Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
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  We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377

Course Title	Duration
You don't seem to have any favourites stored yet. To add a favourite, please click on the heart next to any course in the course lists or in the right menu on a course page. Please note if you delete your cookies, your favourites will disappear. We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377
Customer Care This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Customer Care Dealing with Difficult and Aggressive Behaviour This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

BCS Agile Foundation Certificate Compare 0/4 Compare	2 Days	Obtain a quote for a private event		View Course

Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile Compare 0/4 Compare	1 Day	Course Dates	View Course

Presentation Skills This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Telephone Skills This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

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"Excellent course and trainer "

L.J. PX Group, Word Advanced Features

"I have many new skills within the software that I will use on a daily basis "

B.E. Nordem Ltd, Sage Accounts Level 1

Are there any aspects of the course which you feel require improvement "None, enjoyed every aspect "

C.G. Vehicle Lease and Service Ltd, Excel Level 2

"Really good course at an appropriate pace for everyone. I've been to a few courses by ITTS and all have been good "

M.W. Durham County Council, Excel Analysing and Presenting Data with Dashboards and Pivot Tables

Following this training what are you going to do differently "Tidy up the current spreadsheets that I use using the new features that I have learnt. Will help me with my KPIs. "

C.G. Vehicle Lease and Service Ltd, Excel Level 2

Which part of the course did you find particularly valuable "Adding video and loop to my slide show "

G.A. Hyperdrive Innovation Ltd, PowerPoint Essentials

Which part of the course did you find particularly valuable "Discussion around dealing with complaints "

R.B. Cirrus Environmental Soultions Ltd, Customer Care

"Would thoroughly recommend this course. I feel much more confident to now use MS Project for the benefit of my company. "

A.R. Adler Allan, Microsoft Project Essentials

Following this training what are you going to do differently "Perform the majority of data manipulation within Power BI rather than within the data source itself. "

C.L. Paragon Customer Communications, Microsoft Power BI Desktop

Following this training what are you going to do differently "Use Excel more often for valuable shortcuts to tasks that would otherwise take me a long time. "

J. , Excel Level 2

"I thoroughly enjoyed this course and the pace suited me "

J.P. South Tyneside Sunderland NHSFT, Excel Level 2

"Confidence has grown and I'm raring to go. I came confused and left armed with information and knowledge "

K.J. Direct Rail Services, Minute Taking

"Enjoyed the whole course "

G.C. James Jones and Sons Ltd, Excel Level 2

"The training session has been very helpful as I can apply this knowledge when using the various features and apps. "

R.K. Watmos, Microsoft Office 365 Overview

"I'm very pleased I went on this course I have learnt a lot and I'm sure I will be more efficient in my role as a result. The tips I learnt will save me a lot of time at work. "

D.S. Joseph Rowntree Foundation, Outlook Essentials

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Welcome to IT Training Solutions!Expert trainers, courses delivered online or in person, small class sizes, flexible content, course materials included and available via your personal training account or in printed form.

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Customer Reviews

"Excellent course and trainer"

L.J. PX Group, Word Advanced Features

"I have many new skills within the software that I will use on a daily basis"

B.E. Nordem Ltd, Sage Accounts Level 1

Are there any aspects of the course which you feel require improvement "None, enjoyed every aspect"

C.G. Vehicle Lease and Service Ltd, Excel Level 2

"Really good course at an appropriate pace for everyone. I've been to a few courses by ITTS and all have been good"

M.W. Durham County Council, Excel Analysing and Presenting Data with Dashboards and Pivot Tables

Following this training what are you going to do differently "Tidy up the current spreadsheets that I use using the new features that I have learnt. Will help me with my KPIs."

C.G. Vehicle Lease and Service Ltd, Excel Level 2

Which part of the course did you find particularly valuable "Adding video and loop to my slide show"

G.A. Hyperdrive Innovation Ltd, PowerPoint Essentials

Which part of the course did you find particularly valuable "Discussion around dealing with complaints "

R.B. Cirrus Environmental Soultions Ltd, Customer Care

"Would thoroughly recommend this course. I feel much more confident to now use MS Project for the benefit of my company."

A.R. Adler Allan, Microsoft Project Essentials

Following this training what are you going to do differently "Perform the majority of data manipulation within Power BI rather than within the data source itself."

C.L. Paragon Customer Communications, Microsoft Power BI Desktop

Following this training what are you going to do differently "Use Excel more often for valuable shortcuts to tasks that would otherwise take me a long time."

J. , Excel Level 2

"I thoroughly enjoyed this course and the pace suited me"

J.P. South Tyneside Sunderland NHSFT, Excel Level 2

"Confidence has grown and I'm raring to go. I came confused and left armed with information and knowledge"

K.J. Direct Rail Services, Minute Taking

"Enjoyed the whole course"

G.C. James Jones and Sons Ltd, Excel Level 2

"The training session has been very helpful as I can apply this knowledge when using the various features and apps."

R.K. Watmos, Microsoft Office 365 Overview

"I'm very pleased I went on this course I have learnt a lot and I'm sure I will be more efficient in my role as a result. The tips I learnt will save me a lot of time at work."

D.S. Joseph Rowntree Foundation, Outlook Essentials

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More information on customer in Birmingham

We provide customer courses in Birmingham, our customer Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which customer Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.

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Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.

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Scheduled Courses easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.

If a public scheduled course is not available for customer in Birmingham, we can provide private, or onsite, courses for you in your location. One way or another, contact us to let us know how we can help or to book your courses.

Customer training courses are available in in Birmingham, you can call us on 0191 377 8377 to discuss your training options, we will be happy to help you find the right training solutions for you.

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Customer Training Courses in Birmingham

More information on customer in Birmingham

Private Courses

Public Scheduled Courses

Contact us online or call 0191 377 8377 (Mon-Fri, 9am-5pm)

Contact us online or call
0191 377 8377 (Mon-Fri, 9am-5pm)