ITIL Courses

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    • Overview: The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.

      ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.

      The course is comprised of interactive learning sessions, exercises which reinforce the knowledge gained and practice exam questions. In preparation for taking the certificate exam on the final day, delegates will need to plan to spend 90-120 minutes each evening on revision and example examination questions.
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Following this training what are you going to do differently "Use my calendar alot more for work and personal use. "

J.L. LHP, Outlook Essentials

"It was interesting to see where we were going wrong. I learnt things which Ill be aware of when setting GA up. "

L.F. Durham County Council, Google Ads

"Really enjoyed the course and felt I learnt more that I expected "

K.W. James Jones and Sons, Excel Level 1 Essentials

"Covered things that were really suited to me. "

K.F. Cleveland Bridge, Adobe Photoshop Level 1

Following this training what are you going to do differently "Going to try and utilize macros more often within the business to automate processes. "

S.T. Barratt Developments Plc, Excel Advanced Macros

"Liked the course very much, very informative, great tutor "

C.C. EggerUK Ltd, Excel Level 2

"Very well presented course with good information, materials and exercises provided. "

A. Demeter Ltd, Excel Level 3

"The training session has been very helpful as I can apply this knowledge when using the various features and apps. "

R.K. Watmos, Microsoft Office 365 Overview

Following this training what are you going to do differently "Focus on training to ensure the tools are there to improve the team. Look at training requirements. "

M.W. Murray Plate Group Ltd, Stepping up to Management

"Very valuable and practical information. Helped develop team work "

A.M. Tyne Health, HR Essentials

"I enjoyed learning about graphs and tables as this will help me within my job. "

S.B. FM Coatings, Excel Level 2

Following this training what are you going to do differently "Build sheets with more quot;depthquot; now I have a better understanding of scope "

L.S. Intermarketing, Excel Level 2

"Good course and [the trainer] was great Thank you "

A.B. UMi Commercial Ltd, Google Analytics Essentials GA4

"Really enjoyed the course and meeting [the trainer], who was very patient and knowledgeable : "

M.R. Teesworks, Visio Essentials

What were the most useful aspects of the course "Self reflection and analysis made me rethink how I will approach situations with more confidence than before "

S.C. PP, Assertiveness Skills

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