Private courses can be held at your site or one of our training venues, and can be customised to fit your requirements.
You can choose to have a private course based on an existing outline or you can choose the most applicable lessons from a number of different outlines and consolidate them into one course.
We can also write bespoke courses to fit your specific requirements, whether you require training on a standard application or a bespoke inhouse system.
Please contact us to discuss this further on 0191 377 8377.
This course will benefit anyone who is a team leader, needs to fill a supervisory role or anyone who is in a first line management position.
This intensive one-day course covers the main topics that a new supervisor needs to master.
Topics covered:
Master the key skills of:
Communicating
Directing
Motivating
Controlling
Team building
Rate your assertiveness; learn how to make and refuse requests assertively
Learn how to give and receive praise and criticism
Analysing and appraising performance
How to handle difficult people
Disciplinary processes
Training Options
- Scheduled public courses at one of our training venues
- Private course at your company office throughout the UK, at one of our training venues (Durham, Newcastle or Washington) or at an independent location, convenient to you
- Bespoke course written to your specific needs, at your company office throughout the UK, at our training venue or at an independent location, convenient to you
- For further information please contact us on 0191 377 8377
What's Included
- Telephone and email support
- Relaxed refreshment area at our training venues
- Lunch and refreshments when training is delivered at our training venue
- Comprehensive course manual and exercises
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