Problem Solving
Course Type
Private
: | This outline is available as a private course. Please contact us to arrange this course at a venue and date of your choice. |
Private courses can be held at your site or one of our training venues, and can be customised to fit your requirements.
You can choose to have a private course based on an existing outline or you can choose the most applicable lessons from a number of different outlines and consolidate them into one course.
We can also write bespoke courses to fit your specific requirements, whether you require training on a standard application or a bespoke inhouse system.
Please contact us to discuss this further on 0191 377 8377.
You can choose to have a private course based on an existing outline or you can choose the most applicable lessons from a number of different outlines and consolidate them into one course.
We can also write bespoke courses to fit your specific requirements, whether you require training on a standard application or a bespoke inhouse system.
Please contact us to discuss this further on 0191 377 8377.
Course Overview
Common problems are just that - all too common. Often they require a standardised language and approach to problem solving across an entire organisation. This course assists organisations in developing a standardised, yet flexible problem solving process that integrates easily into any current organisational format.
Prerequisites
- No previous knowledge is required.
Objectives
- Understand the need to use time-saving systems to record and solve problems, and appreciate the use of the mind for logical thought rather than as a storage house for information.
Delegates will be able to:
Related Courses
Course Content
Introduction
- Using a six step model
Accepting ownership of problems
Problem-solving vs. decision-making
It's a learning process
Understanding the Problem
- Assessing the problem
Thinking logically and constructively
Collecting Information
- Searching for information
Asking the right questions
Talking to the people who matter
Tapping other sources
Presenting the facts
Getting to the Root of the problem
- Identifying the gap
Separating symptoms and causes
Identifying the root cause
Using other techniques
Identifying outcomes and restraints
Selecting the Options
- Examining all available solutions
Asking questions
Exploring common pitfalls
Thinking laterally
Developing a single option
Choosing the Best Solution
- Reaching an effective decision
Deciding how to decide
PMI - plus, minus, interesting
Taking the logical route
Relying on your instincts
Avoiding the pitfalls
Getting it Solved
- Building a visual plan
The art of delegation
Maximising your chances
Making things happen
Learning from your results
Training Options
- Private course at your company office throughout the UK, at one of our training venues (Durham, Newcastle or Washington) or at an independent location, convenient to you
- Bespoke course written to your specific needs, at your company office throughout the UK, at our training venue or at an independent location, convenient to you
- For further information please contact us on 0191 377 8377
What's Included
- Relaxed refreshment area at our training venues
- Lunch and refreshments when training is delivered at our training venue
- Comprehensive course manual and exercises
Problem solving training courses in North East England, Durham, Washington, Newcastle, help with dealing with problems, how to handle problems
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