Mastering Selling Skills
Course Type
Private
: | This outline is available as a private course. Please contact us to arrange this course at a venue and date of your choice. |
Private courses can be held at your site or one of our training venues, and can be customised to fit your requirements.
You can choose to have a private course based on an existing outline or you can choose the most applicable lessons from a number of different outlines and consolidate them into one course.
We can also write bespoke courses to fit your specific requirements, whether you require training on a standard application or a bespoke inhouse system.
Please contact us to discuss this further on 0191 377 8377.
You can choose to have a private course based on an existing outline or you can choose the most applicable lessons from a number of different outlines and consolidate them into one course.
We can also write bespoke courses to fit your specific requirements, whether you require training on a standard application or a bespoke inhouse system.
Please contact us to discuss this further on 0191 377 8377.
Course Overview
Nobody likes an aggressive sales person. This course is aimed at providing delegates with the skills to sell by really understanding the customer's needs.
Prerequisites
- No previous knowledge is required.
Objectives
- Demonstrate first class selling skills and a good understanding of people. They will know how to communicate with their customers on the customers' level and be able to create rapport. Most importantly they will understand that good selling is not being pushy and 'selling things', but creating a desire within the customer to want to buy!
Delegates will be able to:
Course Content
Preparation
- A systematic approach
Researching prospects - identifying decision-makers and decision-influencers
Industry Awareness
- Exploring the strengths and weaknesses of competitors
Selling Styles
- Opening the conversation and retaining attention
Motivating your client
Matching your style to the client's
Creating impact and improving image
Sales Communication
- Voice and manner
Non-verbal communication
Getting your message across
Effective two way communication
Questioning Techniques
- Probing by use of open questions
Active listening skills
Features and Benefits
- Positive presentations
The importance of benefits to the customer rather than features
Identifying real needs and selling the benefits
Tentative Closing
- Buying signals and obtaining commitment
Dealing with objections - turning the objection into an opportunity to close
Handling Objections
- Overcoming objections
Closing Skills
- Techniques developed and practised
Asking for the order - when and how to close
Training Options
- Private course at your company office throughout the UK, at one of our training venues (Durham, Newcastle or Washington) or at an independent location, convenient to you
- Bespoke course written to your specific needs, at your company office throughout the UK, at our training venue or at an independent location, convenient to you
- For further information please contact us on 0191 377 8377
What's Included
- Relaxed refreshment area at our training venues
- Lunch and refreshments when training is delivered at our training venue
- Comprehensive course manual and exercises
training courses, Durham, Washington, Newcastle, North East
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