Communicating Effectively
| Date |
Location |
Duration |
Cost |
| 01 Aug 2011 (Mon) | Washington | 1 | £ 245 |
Please contact us to discuss private course dates and locations |
Course Overview
Effective communication is essential for business success. Whether building rapport with potential clients, dealing with customers, or meeting with colleagues in the workplace, the ability to communicate with maximum impact is a skill that all business people need, yet many find difficult to master.
Prerequisites
- No previous knowledge is required.
Objectives
Training Options
- Private course at your company office throughout the UK, at one of our training venues (Durham, Newcastle or Washington) or at an independent location, convenient to you
- Bespoke course written to your specific needs, at your company office throughout the UK, at our training venue or at an independent location, convenient to you
- For further information please contact us on 0191 377 8377
What's Included
- Relaxed refreshment area at our training venues
- Lunch and refreshments when training is delivered at our training venue
- Comprehensive course manual and exercises
Course Content
Introduction
What is communication?
Why is effective communication so important?
Communication Styles
Understanding communication styles
Personal communication style
Verbal Communications
What is verbal communication?
The four aspects of delivery
Speaking in the positive
Speaking assertively
Non-verbal Communications
What is non-verbal communication?
Understanding body language
Active Listening
Two ears, one mouth...
Improving your listening skills
Dealing with Conflict
Approaching conflicts constructively
Keeping conflicts cool
Win-win resolution
Communicating by Phone & Email
(available on the 2 day course, please give us a call on 0191 377 8 377 for more details)
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