Conflict Management
| Date |
Location |
Duration |
Cost |
| 22 Nov 2010 (Mon) | Blyth | 1 | £ 245 |
Please contact us to discuss private course dates and locations |
Course Overview
Conflicts can be resolved without angry upsets and hurt feelings. In fact, managed conflict is a healthy way to bring important issues to light and strengthen your relationships with co-workers, bosses, suppliers... Even your friends and significant others.
Prerequisites
- No previous knowledge is required.
Objectives
Training Options
- Private course at your company office throughout the UK, at one of our training venues (Durham, Newcastle or Washington) or at an independent location, convenient to you
- Bespoke course written to your specific needs, at your company office throughout the UK, at our training venue or at an independent location, convenient to you
- For further information please contact us on 0191 377 8377
What's Included
- Relaxed refreshment area at our training venues
- Lunch and refreshments when training is delivered at our training venue
- Comprehensive course manual and exercises
Course Content
Introduction
Conflict management strategies that work
The six-step approach to win-win conflict resolution
Practising everyday conflict resolution skills
Dealing with the 4 most common sources of conflict that lead to disagreements
Choosing a management style that fits the situation
How to deal with your own anger and emotions
Safe ways to blow off steam without venting it on people
How to understand what's really bugging you
Seven steps you can take to experience your feelings without acting them out
Expressing yourself without accusation, sarcasm or hostility
Responding to anger in others
How to validate someone's anger without fanning the flames
One sure-fire way to let the situation cool down before trying to resolve it
Effective strategies for defusing an escalating argument
Quickly de-escalating an emotional confrontation with a boss or co-worker
Conflict communication skills
Overcoming the feeling that negative feedback is a personal attack
Turning negative self-talk into positive affirmations
Avoiding the eight most common pitfalls to giving negative feedback
Recognising that difference between valid feedback and a personal put-down
Taking care of yourself
Relaxation skills you can master to control stress and relieve tension
How to handle rejection and still feel good about yourself
Setting your limits - how to say "No" without generating anger or guilt
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