Bullying and Harassment Counselling
|
Please contact us to discuss private course dates and locations |
Course Overview
Bullying and Harassment are increasingly important issues in the workplace. This course takes the delegates through the first stage of dealing with the situation with sympathy and empathy, remaining objective and knowing when to escalate the problem.
Objectives
Training Options
- Private course at your company office throughout the UK, at one of our training venues (Durham, Newcastle or Washington) or at an independent location, convenient to you
- Bespoke course written to your specific needs, at your company office throughout the UK, at our training venue or at an independent location, convenient to you
- For further information please contact us on 0191 377 8377
What's Included
- Relaxed refreshment area at our training venues
- Lunch and refreshments when training is delivered at our training venue
- Comprehensive course manual and exercises
Course Content
Introduction
What is bullying and harassment counselling?
Why is this first stage so important?
Understanding the importance of timeliness
The Environment
Finding a favourable place to talk
Understanding the importance of privacy
Putting people at ease
Active Listening
Two ears, one mouth... Improving your listening skills
Making notes
Taking the Heat out of a Situation
Don't use 'fire starters'
Keeping the situation cool
Stand back and be objective
Communications and Counselling
Using sympathy and empathy
Speaking positively and assertively
What to do next
Knowing when to escalate the problem
Advising people what to do next
Helping out with documenting the problem
Print