A+ Support Technician Fast Track

Please contact us to discuss private course dates and locations

Certification track?

This course will prepare students for the 220-701 CompTIA A+ Certification Essentials exam for the objectives released in August 2009 and is pending approval under the CompTIA Authorized Quality Curriculum program. A+ Certification is internationally endorsed and recognized as the only benchmark vendor-neutral qualification for PC support and troubleshooting. Indeed, A+ Certification is a prerequisite qualification for employment (and is endorsed) by many leading computer manufacturers and vendors on a global basis.

Course Overview

This 5-day practical hands-on course is the essential foundation for newcomers to PC support. It provides students with the necessary training to ensure proficiency in PC installation and troubleshooting skills. The course has been developed to produce competent PC support engineers who are capable of taking and passing CompTIA's A+ Certification exams or other similar qualifications. Students will learn the fundamental principles of supporting desktop and portable computers and operating systems plus network and print devices and applications. TARGET AUDIENCE This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration. By completing this course, students will also be assisted with entry into a career in ICT. This course will particularly benefit students pursuing a career in supporting desktop personal computer users, in job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst. Study of the course can also help to prepare for other, similar technical support qualifications and act as groundwork for more advanced training, including CompTIA Network+ or CompTIA Server+, CCNA, and MCTS, MCITP and MCSE.

Prerequisites

Students should have successfully completed "PC Fundamentals" course or have equivalent experience of using a PC, Windows and browsing the Web. The following key skills are recommended:
Use a keyboard and mouse.
Recognize the main components of a PC (such as case, monitor, mouse, and keyboard) and different data media such as floppy disks or CD-ROMs.
Start the computer and navigate the Desktop.
Use Windows Explorer to create directories and subdirectories; and move, copy, or rename files and directories.
Use Internet Explorer to view websites.

Objectives

Delegates will be able to:

Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices.
Install and configure peripheral devices.
Identify types and characteristics of portable computers.
Install and configure Microsoft Windows 2000, Microsoft Windows XP, and Microsoft Windows Vista.
Perform basic PC maintenance and troubleshooting.
Understand fundamental principles of securing IT systems and working safely.
Communicate effectively with customers.
Install and configure print devices.
Understand fundamental principles of implementing LANs and internet access.

Training Options

Scheduled public courses at one of our training venues
Private course at your company office throughout the UK, at one of our training venues (Durham, Newcastle or Washington) or at an independent location, convenient to you
For further information please contact us on 0191 377 8377

A+ Support Technician Fast Track

Please contact us to discuss private course dates and locations

Certification track?

Course Overview

Prerequisites

Objectives

Training Options

What's Included

Course Content

PC and Notebook Hardware

Operating Systems

Networking and Printing

PC Support

Supporting Windows

Supporting PC Hardware