Behaviour Management
Course Type
Scheduled:| Date | Location | Duration | Cost |
| 25 Jun 2012 (Mon) | Durham | 1 | £ 255 |
| 24 Oct 2012 (Wed) | Durham | 1 | £ 255 |
| All prices exclude VAT | |||
Private
: | This outline is available as a private course. Please contact us to arrange this course at a venue and date of your choice. |
Private courses can be held at your site or one of our training venues, and can be customised to fit your requirements.
You can choose to have a private course based on an existing outline or you can choose the most applicable lessons from a number of different outlines and consolidate them into one course.
We can also write bespoke courses to fit your specific requirements, whether you require training on a standard application or a bespoke inhouse system.
Please contact us to discuss this further on 0191 377 8377.
You can choose to have a private course based on an existing outline or you can choose the most applicable lessons from a number of different outlines and consolidate them into one course.
We can also write bespoke courses to fit your specific requirements, whether you require training on a standard application or a bespoke inhouse system.
Please contact us to discuss this further on 0191 377 8377.
Course Overview
This course helps delegates identify what is acceptable and unacceptable behaviour within an organisation. The course enables delegates to develop the skills needed to deal with difficult or aggressive behaviour. Delegates will examine the phases of aggressive behaviour and develop an approach which enables them to remain in control.
Prerequisites
- No previous knowledge is required.
Objectives
- Delegates will understand the tactics for dealing with situations when they arise, as well as dealing with the aftermath.
- Delegates will be able prevent certain incidents by identifying triggers.
Delegates will be able to:
Related courses:
Course Content
Introduction
- What is unacceptable behaviour?
Why is it important to recognise it early?
Methods to identify the start of this behaviour
Causes of unacceptable behaviour
- What makes people difficult?
What makes people aggressive?
The process of violence
How to deal with your own anger and emotions
- Blow off steam without venting it on people
Understand what's really bugging you
Experience your feelings without acting them out
Express yourself without accusation, sarcasm or hostility
Dealing with difficult behaviour
- Understanding the triggers
Don't use 'fire starters'
Tactics for diffusing situations
Keeping the situation cool
Standing back and be objective
Communications and counselling
- Using sympathy and empathy
Speaking positively and assertively
Using non-verbal communication
Understanding body language and how it can be used
Action plan
- Taking it back to the organisation
Training Options
- Bespoke course written to your specific needs, at your company office throughout the UK, at our training venue or at an independent location, convenient to you
- For further information please contact us on 0191 377 8377
- Please contact us for further training options on 0191 377 8 377
What's Included
- Relaxed refreshment area at our training venues
- Lunch and refreshments when training is delivered at our training venue
- Comprehensive course manual and exercises
Behaviour Management training courses in Consett. Management of behaviour courses in Manchester and Middlesbrough. Behaviour Management courses in Newcastle. Behaviour Management techniques training throughout the North East of England. Management training courses in South Shields and Sunderland. Behaviour Management lessons in ,strong>Tyne and Wear . Behaviour management techniques and tips - training courses in York, Washington, North Shields, Chester-le-Street, Carlisle, Bishop Auckland, Scarborough, Sheffield and Darlington. Behaviour management course in Durham, Gateshead and Leeds . Behaviour Management help training courses in Liverpool, London and Northumberland.
"Trainer was excellent and very approachable"
L.C. CLRN - VBA Using Excel
View more training reviewsL.C. CLRN - VBA Using Excel
Accessibility: 
Enquire Online 
Special Offers 
| Join us on Facebook or
| 
FAQs