Assertiveness Skills
Course Type
Scheduled:| Date | Location | Duration | Cost |
| 23 May 2012 (Wed) | Durham | 1 | £ 255 |
| 09 Aug 2012 (Thu) | Durham | 1 | £ 255 |
| 20 Sep 2012 (Thu) | Blyth | 1 | £ 255 |
| 10 Dec 2012 (Mon) | Newcastle | 1 | £ 255 |
| All prices exclude VAT | |||
Private
: | This outline is available as a private course. Please contact us to arrange this course at a venue and date of your choice. |
Private courses can be held at your site or one of our training venues, and can be customised to fit your requirements.
You can choose to have a private course based on an existing outline or you can choose the most applicable lessons from a number of different outlines and consolidate them into one course.
We can also write bespoke courses to fit your specific requirements, whether you require training on a standard application or a bespoke inhouse system.
Please contact us to discuss this further on 0191 377 8377.
You can choose to have a private course based on an existing outline or you can choose the most applicable lessons from a number of different outlines and consolidate them into one course.
We can also write bespoke courses to fit your specific requirements, whether you require training on a standard application or a bespoke inhouse system.
Please contact us to discuss this further on 0191 377 8377.
Course Overview
This course focuses on understanding, acknowledging and declaring one's rights and the rights of others. Interactive activities enable delegates to practice expressing their views, opinions and ideas assertively whilst listening to the views, opinions and ideas of others. After attending this assertiveness skills course, delegates will be better equipped to recognise and manage the situations that call for assertiveness.
Course Content
What is Assertiveness
- Understanding the difference between aggressive, passive and assertive behaviours
Assertive Language - verbal and non-verbal
Assertive Attitude to Self and Others
- Rights and choices
Identifying a current situation and practising the three types of behaviours
When to Use Assertiveness Techniques
- Assertive stances
Feeling positive
Simple techniques for feeling positive
Feedback Guidelines
Assertiveness Practise Sessions
- Assertiveness preparation checklist
Self assessment worksheet
Applying the checklist to a current situation and applying the techniques
What's Included
- Relaxed refreshment area at our training venues
- Lunch and refreshments when training is delivered at our training venue
- Comprehensive course manual and exercises
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